Customer Service Coordinator
19 hours ago
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Office Angels. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service and Support: Provide dedicated, knowledgeable, and efficient coordination of all activities for allotted customer accounts, including planned preventative maintenance visits, emergency breakdowns, remedial works, installations, and parts ordering.
- Liaison and Coordination: Liaise with Helpdesk Engineers to ensure that jobs are processed efficiently and to the satisfaction of customers, and work closely with the Service Contract Coordinator to deliver service contract activities in line with customer expectations.
- Upselling and Cross-Selling: Identify opportunities to upsell service contract options and features to enhance the service level provided to customers.
- First-Line Response: Provide first-line response to incoming customer calls and correspondence, ensuring issues are processed swiftly and meeting the agreed quality standards and customer needs.
- Post-Site Visit: Ensure all jobs are processed effectively in conjunction with the Helpdesk Engineers, Service Contract Coordinator, Finance Department, and Customer, in accordance with agreed standards.
- Scheduling and Coordination: Effectively participate in scheduling processes to ensure the needs and expectations of all customers are met.
- Performance Monitoring: Maintain relevant departmental performance measures reports to provide a platform for continuous improvement and prepare 'on-demand' reports for Department Manager/Customer Service Manager.
- Customer Meetings: Attend customer meetings at customer sites with Department Manager to review performance and tour the site to better understand customer needs.
- Previous experience in Customer Service/Coordination roles required.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- Annual Bonus Scheme (after 1 year of service).
- Life Assurance.
- Early finish on a Friday.
- Social events.
- Training and development opportunities.
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Customer Service Coordinator
1 week ago
Rushden, Northamptonshire, United Kingdom Office Angels Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Office Angels. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide dedicated, knowledgeable, and efficient coordination...
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Customer Service Coordinator
5 days ago
Rushden, Northamptonshire, United Kingdom Office Angels Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Office Angels. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service and Support: Provide dedicated, knowledgeable, and...
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Customer Service Coordinator
5 days ago
Rushden, Northamptonshire, United Kingdom Office Angels Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Office Angels. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service and Support: Provide dedicated, knowledgeable, and...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Rushden, Northamptonshire, United Kingdom Ernest Gordon Recruitment Limited Full timeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Ernest Gordon Recruitment Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to...
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Customer Service Representative
2 days ago
Rushden, Northamptonshire, United Kingdom John Lewis & Partners Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and...
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Transport Operations Coordinator
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Customer Service Representative
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Customer Support Specialist
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5 days ago
Rushden, Northamptonshire, United Kingdom Whistl Full timeMain ResponsibilitiesAs a Contract Support Manager at Whistl, your key responsibilities will include:Managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Operations teams and carriers where necessary.Understanding contractual commitments and...
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Customer Service Manager
5 days ago
Rushden, Northamptonshire, United Kingdom Whistl Full timeMain ResponsibilitiesAs a Contract Support Manager at Whistl, your key responsibilities will include:Managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Operations teams and carriers where necessary.Understanding contractual commitments and...
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Transport Coordinator
7 days ago
Rushden, Northamptonshire, United Kingdom Wykes Group Full timeTransport Coordinator Opportunity at Wykes GroupWe are seeking a highly organized and detail-oriented Transport Coordinator to join our team at Wykes Group. As a Transport Coordinator, you will play a crucial role in supporting our transport operations and ensuring the smooth flow of goods and services.Key Responsibilities:• Coordinate and manage transport...
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Transport Coordinator
6 days ago
Rushden, Northamptonshire, United Kingdom Wykes Group Full timeTransport Coordinator Opportunity at Wykes GroupWe are seeking a highly organized and detail-oriented Transport Coordinator to join our team at Wykes Group. As a Transport Coordinator, you will play a crucial role in supporting our transport operations and ensuring the smooth flow of goods and services.Key Responsibilities:• Coordinate and manage transport...
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Transport Operations Coordinator
5 hours ago
Rushden, Northamptonshire, United Kingdom Wykes Group Full timeTransport AdministratorWe are seeking a skilled Transport Administrator to support our Transport Department in its administrative tasks. As a key member of our team, you will be responsible for ensuring the smooth operation of our transport systems.Key Responsibilities• Manage and maintain accurate records of transport operations• Coordinate with the...
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Transport Operations Coordinator
3 hours ago
Rushden, Northamptonshire, United Kingdom Wykes Group Full timeTransport AdministratorWe are seeking a skilled Transport Administrator to support our Transport Department in its administrative tasks. As a key member of our team, you will be responsible for ensuring the smooth operation of our transport systems.Key Responsibilities• Manage and maintain accurate records of transport operations• Coordinate with the...
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Customer Service Representative
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Rushden, Northamptonshire, United Kingdom Three UK Full timeJoin Our Dynamic TeamWe are seeking enthusiastic individuals to become part of our workforce. If you possess a background in customer support, outstanding interpersonal abilities, and a keen desire to grow, this position may be ideal for you.What We Offer:Competitive pay of £12 per hourReceive a state-of-the-art smartphone with unlimited dataMonthly...