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Customer Service Representative
2 months ago
Customer Service Opportunity with Longhurst Group
We are seeking a skilled Customer Service Representative to join our team at Longhurst Group, a leading housing organization dedicated to enhancing communities and improving lives. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service through various contact channels, including call handling, online services, and face-to-face interactions.
Key Responsibilities:
- Provide top-notch customer service across all communication platforms, ensuring consistent high levels of service delivery.
- Support the Contact Centre operations by promptly addressing service inquiries and repair-related issues, taking proactive ownership of customer queries to achieve quick and effective resolutions.
- Collaborate with internal stakeholders to resolve complex customer issues, ensuring seamless service delivery and customer satisfaction.
Benefits of Working with Longhurst Group:
- Opportunity to work with a forward-thinking organization dedicated to improving lives.
- Chance to develop your skills and expertise in customer service and service delivery.
- Collaborative and supportive work environment with a focus on employee well-being.
- Access to continuous professional development opportunities to enhance your skills and knowledge.
- Competitive salary and benefits package, including generous annual leave entitlement and employer-matched pension contributions.
About Longhurst Group:
Longhurst Group is a prominent housing organization operating across the Midlands & East of England, with a strong commitment to enhancing communities and positively impacting the lives of both employees and customers. Our organization values customer satisfaction, employee well-being, and continuous improvement, making us an ideal employer for those seeking a rewarding career in customer service.
