Customer Communications Liaison

3 weeks ago


Rushden, Northamptonshire, United Kingdom Kier Group Full time

We are seeking a highly skilled Customer Communications Liaison to join our Group Corporate Affairs Team. This role will involve managing and responding to customer and general public queries in a timely and professional manner.

Key responsibilities will include:

  • Responding to customer enquiries via email, phone, website and social media channels.
  • Collaborating with the Corporate Affairs and Customer teams to develop communication and messaging.
  • Maintaining a thorough understanding of company projects, contracts and geographies to handle customer and general enquires in an accurate and timely manner.
  • Monitoring and reporting on customer feedback and trends to the Corporate Affairs Director to support corporate reporting.
  • Generating insights for all customer and general enquiries, including activity records for internal audits.
  • Leading customer experience reporting and representing the Group customer strategy at monthly forums.

Requirements for this role include:

  • Excellent written and verbal communication skills.
  • Strong organisational skills and the ability to prioritise tasks effectively.
  • Proficiency in Microsoft Office and the ability to work with customer relationship management (CRM) systems.
  • Ability to work independently and as part of a team.
  • Experience in customer and stakeholder-facing roles is preferred.

We are committed to creating a diverse and inclusive workplace and welcome applications from candidates from all backgrounds.



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