Customer Communications Liaison
3 weeks ago
We are seeking a highly skilled Customer Communications Liaison to join our Group Corporate Affairs Team. This role will involve managing and responding to customer and general public queries in a timely and professional manner.
Key responsibilities will include:
- Responding to customer enquiries via email, phone, website and social media channels.
- Collaborating with the Corporate Affairs and Customer teams to develop communication and messaging.
- Maintaining a thorough understanding of company projects, contracts and geographies to handle customer and general enquires in an accurate and timely manner.
- Monitoring and reporting on customer feedback and trends to the Corporate Affairs Director to support corporate reporting.
- Generating insights for all customer and general enquiries, including activity records for internal audits.
- Leading customer experience reporting and representing the Group customer strategy at monthly forums.
Requirements for this role include:
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to prioritise tasks effectively.
- Proficiency in Microsoft Office and the ability to work with customer relationship management (CRM) systems.
- Ability to work independently and as part of a team.
- Experience in customer and stakeholder-facing roles is preferred.
We are committed to creating a diverse and inclusive workplace and welcome applications from candidates from all backgrounds.
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Customer Communications Liaison
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