Customer Communications Liaison

1 week ago

Rushden, Northamptonshire, United Kingdom Kier Group Full time

We're currently seeking a highly skilled Customer Communications Liaison to join our Group Corporate Affairs Team. This role will involve managing and responding to customer and general public queries in a timely and professional manner, serving as a key point of contact for customer communications and collaborating with various departments to ensure responsive, accurate and consistent messaging.


This is a challenging and rewarding opportunity for a motivated individual with a passion for delivering exceptional customer experiences. The ideal candidate will possess excellent written and verbal communication skills, strong organisational skills and the ability to prioritise tasks effectively.


Responsibilities:



  • Respond to customer enquiries via email, phone and website.
  • Develop and implement customer communication strategies in collaboration with the Corporate Affairs and Customer teams.
  • Maintain a thorough understanding of company projects, contracts and geographies to handle customer and general enquiries in an accurate and timely manner.
  • Monitor and report on customer feedback and trends to the Corporate Affairs Director to support corporate reporting.
  • Generate insights for all customer and general enquiries, including activity records for internal audits.

Requirements:



  • Excellent written and verbal communication skills.
  • Strong organisational skills and the ability to prioritise tasks effectively.
  • Proficiency in Microsoft Office and the ability to work with customer relationship management (CRM) systems.
  • Ability to work independently and as part of a team.
  • Experience in customer and stakeholder-facing roles is preferred.

What we offer:


We're proud to offer a wide range of benefits that you can tailor to your needs, including flexible working arrangements, professional development opportunities and a competitive salary and benefits package.


About us:


Kier Group is a leading construction and infrastructure company that is committed to delivering exceptional customer experiences. We're a diverse and inclusive organisation that values the contributions of all our employees and is committed to creating a workplace that is free from discrimination and harassment.


We look forward to hearing from you if you're a motivated and talented individual who is passionate about delivering exceptional customer experiences.


#constructionrevolution #joinkier

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