Customer Service Coordinator

3 days ago

Rushden, Northamptonshire, United Kingdom Longhurst Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Administrator to join our team at Longhurst Group. As a key member of our Customer Service team, you will play a critical role in delivering exceptional customer experiences across various channels, including online services, social media, web forms, and in-person interactions.

Key Responsibilities
  • Monitor, record, and respond to inbound customer digital and social media enquiries, providing timely and effective resolutions.
  • Monitor cases and activities in the Customer Services and Repairs dashboards, allocating tasks as required to ensure timely completion and adherence to service level agreements.
  • Provide front-line reception services at our Rushden office, delivering excellent customer service to external visitors and colleagues.
What We Offer

As a Customer Service Administrator at Longhurst Group, you will enjoy a competitive 28-day annual leave entitlement, pension scheme with contributions matched by us up to 8.5%, life cover of three times your annual salary, and access to a range of discounts and benefits.

We are committed to investing in your personal development through our extensive learning and development opportunities, ensuring your skills remain at the cutting edge of the industry.

Why Join Us?

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. We offer a supportive and inclusive working environment that values your contributions, and we are proud to be a part of the Social Housing sector, striving to achieve better results for our customers.

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