Customer Service Coordinator

5 days ago

Rushden, Northamptonshire, United Kingdom Paula Berwick TA Northants Recruit Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Paula Berwick T/A Northants Recruit. As a key member of our operations team, you will play a vital role in providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Sales Support: Proactively engage in telephone sales activities, including outbound calls to potential customers, actively promoting our clients' services, and effectively communicating product features, benefits, and pricing.
  • Coordination of Sales: Coordinate sales activities, including issuing hire contracts to customers and permits to erect.
  • Operations Support: Process engineering activities and service invoices, issue purchase orders, and book goods in/out of the system.
  • Office Support: Provide full administration support to the planning manager, including incoming/outgoing post, reconciliation, and procurement of engineering parts, labour, and support.
Requirements
  • Administration Experience: Essential
  • Excellent Communication Skills: Written and verbal
  • Attention to Detail: High level
  • Proactive and Organized: Able to work on own initiative and to clear timescales
  • Savvy in Awareness of Costs and Negotiation: Strong
Benefits
  • Company Pension: Available
Experience
  • Customer Service: 2 years (preferred)
Licence/Certification
  • Driving Licence: Required

Work Location: In person, 8am till 5pm, Monday to Friday

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