Customer Service Coordinator

6 days ago

Rushden, Northamptonshire, United Kingdom Office Angels Full time
{"title": "Customer Service Coordinator", "description": "Job Summary

We are seeking a highly organized and customer-focused Customer Service Coordinator to join our team at Office Angels. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide dedicated coordination of all activities for allocated customer accounts, including planned preventative maintenance visits, emergency breakdowns, remedial works, installations, and parts ordering.
  • Liaise with Helpdesk Engineers to ensure jobs are processed efficiently and to the satisfaction of customers.
  • Liaise with the Service Contract Coordinator to ensure all service contract activities are delivered in line with customer expectations.
  • Upsell service contract options and features to enhance the service level provided to customers.
  • Provide first-line response to incoming customer calls and correspondence, ensuring issues are processed swiftly and meeting agreed quality standards and customer needs.
  • Post-site visit, ensure all jobs are processed effectively in conjunction with the Helpdesk Engineers, Service Contract Coordinator, Finance Department, and Customer.
  • Effectively participate in scheduling processes to ensure customer needs and expectations are met.
  • Maintain relevant Departmental performance measures reports to provide a platform for continuous improvement.
Requirements
  • Previous experience in Customer Service/Coordination roles required.
  • Annual Bonus Scheme (after 1 year of service)
  • Life Assurance
  • Early finish on a Friday
  • Social events
  • Training and development offered
How to Apply

Please send your updated CV to Office Angels for consideration.

", "lang_code": "en"}

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