Customer Service Coordinator

1 week ago

Rushden, Northamptonshire, United Kingdom Office Angels Full time
Customer Service Coordinator

We are seeking a highly skilled Customer Service Coordinator to join our team at Office Angels. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide dedicated, knowledgeable, and efficient coordination of all activities for allocated customer accounts.
  • Liaise with Helpdesk Engineers to ensure that jobs are processed efficiently and to the satisfaction of customers.
  • Liaise with the Service Contract Coordinator to ensure all service contract activities are delivered in line with customer expectations.
  • Upsell service contract options and features based on enhancing the service level provided to customers.
  • Provide first-line response to incoming customer calls/correspondence, ensuring issues are processed swiftly and meeting agreed quality standards.
  • Post-site visit, ensure all jobs are processed effectively in conjunction with the Helpdesk Engineers, Service Contract Coordinator, Finance Department, and Customer.
  • Effectively participate in scheduling processes to ensure the needs and expectations of all customers are met.
  • Maintain relevant Departmental performance measures reports to provide a platform for continuous improvement.

Requirements:

  • Previous experience in Customer Service/Coordination roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.

What We Offer:

  • Annual Bonus Scheme (after 1 year of service).
  • Life Assurance.
  • Early finish on a Friday.
  • Social events.
  • Training and development opportunities.

To apply, please send your updated CV to Office Angels. Our Candidate Privacy Information Statement is available on our website.

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