Customer Service Representative

2 months ago


Rushden, Northamptonshire, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading luxury fashion retailer, offering a curated selection of high-end brands and products to discerning customers.

Job Summary

We are seeking a highly motivated and customer-focused Sales Assistant to join our team at Flannels. As a Sales Assistant, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.

Key Responsibilities

  • Provide a warm and welcoming experience for customers, ensuring they feel valued and supported throughout their shopping journey.
  • Ask open-ended questions to understand customers' needs and preferences, and make recommendations accordingly.
  • Maintain a thorough knowledge of our products, including the latest trends and styles, to provide expert advice and guidance to customers.
  • Process transactions efficiently and accurately, ensuring a seamless customer experience.
  • Contribute to a positive and inclusive store environment, promoting a culture of teamwork and collaboration.
  • Stay up-to-date with the latest fashion trends and product knowledge to provide expert advice and guidance to customers.
  • Ensure the store is maintained to the highest standards, including visual merchandising and stock management.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • High level of product knowledge, with a passion for fashion and a keen eye for detail.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.

About You

  • You are a customer-focused individual with a passion for fashion and a keen eye for detail.
  • You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • You are highly motivated and driven, with a strong work ethic and a willingness to learn and take on new challenges.


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