Customer Service Coordinator
4 weeks ago
We are seeking a highly organized and customer-focused Customer Service Coordinator to join our team at Office Angels. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Coordinate customer activities, including Planned Preventative Maintenance visits, Emergency Breakdowns, Remedial Works, Installations, and Parts Ordering.
- Liaise with Helpdesk Engineers to ensure efficient job processing and customer satisfaction.
- Collaborate with the Service Contract Coordinator to deliver service contract activities in line with customer expectations.
- Upsell service contract options and features to enhance the service level provided to customers.
- Provide first-line response to customer calls and correspondence, ensuring issues are processed swiftly and meeting quality standards.
- Post-site visit, ensure all jobs are processed effectively with the Helpdesk Engineers, Service Contract Coordinator, Finance Department, and Customer.
- Participate in scheduling processes to ensure customer needs and expectations are met.
- Maintain Departmental performance measures reports to facilitate continuous improvement.
- Attend customer meetings with the Department Manager to review performance and understand customer needs.
- Previous experience in Customer Service/Coordination roles.
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Annual Bonus Scheme (after 1 year of service).
- Life Assurance.
- Early finish on a Friday.
- Social events.
- Training and development opportunities.
To apply, please send your updated CV to Office Angels. Our Candidate Privacy Information Statement is available on our website.", "benefits": ["Annual Bonus Scheme (after 1 year of service)", "Life Assurance", "Early finish on a Friday", "Social events", "Training and development opportunities"]}
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Customer Service Coordinator
1 month ago
Rushden, Northamptonshire, United Kingdom Longhurst Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Longhurst Group. As a key member of our Customer Service team, you will play a critical role in delivering exceptional customer experiences across various channels, including online services, social media, web forms, and in-person interactions.Key...
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Customer Service Coordinator
1 month ago
Rushden, Northamptonshire, United Kingdom Longhurst Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Longhurst Group. As a key member of our Customer Service team, you will play a critical role in delivering exceptional customer experiences across various channels, including online services, social media, web forms, and in-person interactions.Key...
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Customer Service Coordinator
4 weeks ago
Rushden, Northamptonshire, United Kingdom Longhurst Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Longhurst Group. As a key member of our Customer Service team, you will play a critical role in delivering exceptional customer experiences across various channels, including online services, social media, web forms, and in-person interactions.Key...
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Customer Service Coordinator
4 weeks ago
Rushden, Northamptonshire, United Kingdom Longhurst Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Longhurst Group. As a key member of our Customer Service team, you will play a critical role in delivering exceptional customer experiences across various channels, including online services, social media, web forms, and in-person interactions.Key...
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Customer Service Representative
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Customer Service Representative
4 weeks ago
Rushden, Northamptonshire, United Kingdom Ernest Gordon Recruitment Limited Full timeCustomer Service Executive (Sales Training)Are you a sales or customer service professional looking for a new challenge? We have an exciting opportunity for a Customer Service Executive (Sales Training) to join our team at Ernest Gordon Recruitment Limited.This role is perfect for someone with a passion for sales and customer service, who is looking to...
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Repair Operations Coordinator
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Customer Service Representative
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Transport Coordinator
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