Customer Service Coordinator

4 weeks ago


Rushden, Northamptonshire, United Kingdom Office Angels Full time
{"title": "Customer Service Coordinator", "description": "Job Summary

We are seeking a highly organized and customer-focused Customer Service Coordinator to join our team at Office Angels. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Coordinate customer activities, including Planned Preventative Maintenance visits, Emergency Breakdowns, Remedial Works, Installations, and Parts Ordering.
  • Liaise with Helpdesk Engineers to ensure efficient job processing and customer satisfaction.
  • Collaborate with the Service Contract Coordinator to deliver service contract activities in line with customer expectations.
  • Upsell service contract options and features to enhance the service level provided to customers.
  • Provide first-line response to customer calls and correspondence, ensuring issues are processed swiftly and meeting quality standards.
  • Post-site visit, ensure all jobs are processed effectively with the Helpdesk Engineers, Service Contract Coordinator, Finance Department, and Customer.
  • Participate in scheduling processes to ensure customer needs and expectations are met.
  • Maintain Departmental performance measures reports to facilitate continuous improvement.
  • Attend customer meetings with the Department Manager to review performance and understand customer needs.
Requirements
  • Previous experience in Customer Service/Coordination roles.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
What We Offer
  • Annual Bonus Scheme (after 1 year of service).
  • Life Assurance.
  • Early finish on a Friday.
  • Social events.
  • Training and development opportunities.

To apply, please send your updated CV to Office Angels. Our Candidate Privacy Information Statement is available on our website.", "benefits": ["Annual Bonus Scheme (after 1 year of service)", "Life Assurance", "Early finish on a Friday", "Social events", "Training and development opportunities"]}



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