Repair Operations Coordinator

4 weeks ago


Rushden, Northamptonshire, United Kingdom Longhurst Group Full time
Repair Operations Coordinator

We are seeking a highly organized and detail-oriented Repair Operations Coordinator to join our Responsive Repairs team at Longhurst Group. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our repair services, providing exceptional customer service, and supporting the delivery of our mission to provide quality, safe, and affordable housing.

Key Responsibilities:
  • Raise and manage repair orders, variations, and purchase orders to ensure timely and efficient delivery of services.
  • Communicate effectively with customers to keep them informed of works and resolve any concerns or issues.
  • Prepare documentation for meetings, including agendas, minutes, project progress reports, and summary reports.
  • Monitor and track closed complaints and commitments to ensure full completion.
  • Coordinate tenant requests for improvements and obtain necessary permissions.
Requirements:
  • Previous experience in providing excellent customer service and administrative duties.
  • Strong organizational and communication skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work in a hybrid capacity, with a minimum of one day per week spent in our Rushden or Peterborough offices.
What We Offer:
  • A competitive 28-day annual leave entitlement plus bank holidays.
  • Pension scheme with contributions matched by us up to 8.5%.
  • Life cover of three times your annual salary (as part of pension scheme membership).
  • Membership of our Health Care Cash Plan, including Employee Assistance programme and DoctorLine.
  • Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards.
  • Free access to financial education services and professional development opportunities.

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