Repairs Coordinator

Join Our Responsive Repairs Team

We are seeking a skilled and detail-oriented Repairs Coordinator to join our team at Longhurst Group. As a key member of our Responsive Repairs team, you will play a crucial role in ensuring our housing stock is well maintained to a high standard.

Key Responsibilities:

• Completing post-inspections of our repairs to ensure they're completed to the highest standard.
• Liaising with our contractors around variations of work orders and any cancellations of planned work.
• Responding to permission requests from our customers whereby they want to make home improvements.
• Helping to coordinate and plan in work for some of our Surveyors, ensuring that inspections are booked in and any administrative work is completed.
• Communicating with our customers to keep them informed of works and support any comments or concerns.
• Monitoring closed complaints and commitments on our dashboard to ensure full completion.

Requirements:

• Strong attention to detail to identify any defects in repairs.
• Well-organised and able to adapt to ever-changing situations within our Responsive Repairs service.
• Ability to manage workload and prioritise accordingly.

What We Offer:

• A competitive 28-day annual leave entitlement plus bank holidays.
• Pension Scheme with contributions matched by us up to 8.5%.
• Life Cover of three times your annual salary (as part of pension scheme membership).
• Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine.
• Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards.
• Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing.
• Free Eye Tests.
• Free flu vaccinations.
• Investment in your personal development through our extensive learning and development opportunities.
• Professional subscription for membership fees relating to your role, paid for by us.
• Family friendly, carers leave plus other paid leave.
• Long Service Awards.
• Carers Networking Group and resources to support Unpaid Carers

About Us:

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Responsive Repairs team are critical to ensuring our housing stock is well maintained to a high standard.