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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Ernest Gordon Recruitment Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and provide timely and effective solutions to their technical and sales-related queries.
- Upsell and cross-sell our products and services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
- Liaise with internal teams, including engineering, production, and accounts, to provide up-to-date advice and expertise to customers.
- Collaborate with colleagues to achieve sales and customer service targets, ensuring that customer needs are met and exceeded.
Requirements:
- Proven experience in sales, customer service, or a related field.
- Strong technical knowledge and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
- A competitive salary and bonus structure.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a reputable and established company.
About Us:
Ernest Gordon Recruitment Limited is a leading recruitment agency specializing in the placement of skilled professionals in various industries. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly motivated and experienced Customer Service Representative to join our team.
