Customer Support Specialist

3 weeks ago


Rushden, Northamptonshire, United Kingdom Sanderson Recruitment Plc Full time
Job Overview

Sanderson Recruitment Plc is seeking a dedicated Customer Support Specialist to enhance our operational efficiency and ensure adherence to safety protocols. In this role, you will assist in managing all aspects of our supply chain operations, from organizing deliveries to overseeing shipping documentation. Success in this position requires strong organizational skills and a comprehensive understanding of the order fulfillment process. Your ultimate goal will be to guarantee that our clients receive their orders accurately and punctually.

Key Responsibilities

  • Organize shipments based on product availability and client requirements
  • Monitor orders to confirm timely deliveries
  • Prepare necessary shipping documentation, including invoices, purchase orders, and export shipping papers
  • Coordinate supply chain activities to enhance delivery quality
  • Maintain accurate records of orders, suppliers, and clients
  • Manage warehouse inventory levels and place orders as required
  • Provide clients with updates regarding their order status
  • Collaborate with transportation services to ensure prompt pick-ups and oversee shipping costs and efficiency
  • Address daily customer inquiries

Qualifications and Skills

  • Proven experience as a Customer Support Specialist, Warehouse Coordinator, or in a similar capacity
  • Familiarity with logistics software, transport management systems, and inventory management tools
  • Basic understanding of accounting principles
  • Exceptional organizational and time-management abilities
  • Strong communication skills
  • Bachelor's degree in Supply Chain Management, Logistics, or a related field is preferred


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