Customer Engagement Specialist

4 weeks ago


Rushden, Northamptonshire, United Kingdom Sofa Full time
Position Overview

We are seeking a passionate and customer-oriented Customer Engagement Specialist to become a vital part of our team at Sofa. This role encompasses 30 hours per week and requires availability during weekends. As a key member of our team, you will serve as the initial point of contact for our clientele, dedicating your time to offering inspiring solutions that cater to their needs. You should excel in a customer-centric environment, consistently striving to exceed expectations.

Key Responsibilities
  • Greet every visitor warmly, ensuring they feel comfortable and encouraged to explore our diverse offerings.
  • Uphold our showroom's exceptional standards and maintain effective visual displays.
  • Assist customers by providing insightful advice and support, ensuring a comprehensive understanding of their requirements and working diligently to identify suitable options.
  • Follow up on sales estimates and accurately process orders while keeping customer records current.
  • Act as a brand representative, embracing the customer experience and exemplifying our company culture and standards.
  • Continuously enhance and refresh your knowledge of product and design trends.
Qualifications
  • Previous experience in retail, particularly with a focus on interiors or furnishings.
  • Demonstrated sales expertise and an awareness of current trends to assist customers in styling their living spaces.
  • A proactive and confident demeanor, coupled with a strong problem-solving attitude.
  • A commitment to delivering outstanding customer service.
  • A collaborative spirit, eager to contribute innovative ideas as part of a team.
  • Proficiency in Microsoft Office and general IT skills.
Additional Insights

This opportunity at Sofa is designed for those who are bold and ambitious. The potential for growth is significant, and the experience is unparalleled. To thrive in this role, you should embody our core principles:

  • Think creatively and inspire your team.
  • Take ownership of your responsibilities.
  • Act decisively and with intention.
  • Maintain a commercial mindset while prioritizing customer satisfaction.


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