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Customer Support Specialist

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Rushden, Northamptonshire, United Kingdom Ernest Gordon Recruitment Full time
Job Overview

Ernest Gordon Recruitment is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve complex technical issues related to control and switchgear products.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base articles.

Requirements:

  • Strong foundation in electrical principles and experience working with control and switchgear products.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and technical skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.