Customer Service Representative

1 day ago


Rushden, Northamptonshire, United Kingdom Ernest Gordon Recruitment Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Ernest Gordon Recruitment Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and provide timely and effective solutions to their technical and sales-related queries.
  • Upsell and cross-sell our products and services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
  • Liaise with internal teams, including engineering, production, and accounts, to provide up-to-date advice and expertise to customers.
  • Collaborate with colleagues to achieve sales and customer service targets, ensuring that customer needs are met and exceeded.

Requirements:

  • Proven experience in sales, customer service, or a related field.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a reputable and established company.

About Us:

Ernest Gordon Recruitment Limited is a leading recruitment agency specializing in the placement of skilled professionals in various industries. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly motivated and experienced Customer Service Representative to join our team.



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