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Customer Service Manager
2 months ago
As a Contract Support Manager at Whistl, your key responsibilities will include:
- Managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Operations teams and carriers where necessary.
- Understanding contractual commitments and carriers and carrier services appropriate to the contract and commitments.
- Liaising with managers of other departments to ensure operational objectives are met, understanding Service Level Agreement (SLA) agreements and monitoring performance.
- Providing support for trade customers and activities, including but not limited to securing booking slots, generating paperwork, and general trade management.
- Collating data sets (system & manual) for accurate reporting and compiling activity reports.
- Reviewing client financial performance in line with budget and assisting with regular client reviews.
- Completing invoice templates and producing client invoicing.
- Being involved in pre-sales consultancy and feasibility studies.
- Supporting change control procedures - liaising with IT where necessary.
- Enhanced annual leave entitlement, starting at 31 days
- Access to our prestige benefits and rewards portal
- Long service rewards, both financial and leave-based
- Health cash plan
- Critical illness cover
- Life assurance scheme
- Career development opportunities
- Access to a well-established Employee Assistance Programme Provider
- And other excellent benefits you'd expect from a market leader
- Monday - Friday 37.5 hours a week
- As part of this role, you may have to travel to other depots.
- Occasional weekend work may be required.
We welcome applications from candidates looking to start or continue their customer service careers. Whether it's determination and great communication skills or experience as an account manager, contracts manager, BDM, or similar role, we want to see what you have to offer.
