Customer Operations Improvement Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom Brook Street UK Full time

Position Overview:
Brook Street UK is seeking a dedicated Service Improvement Specialist to enhance our dynamic team.

Role Responsibilities:
The Service Improvement team plays a crucial role in consistently evaluating the effectiveness, efficiency, and quality of Customer Operations activities and services. This team is pivotal in optimizing the customer journey and ensuring exceptional standards of customer satisfaction.

Key responsibilities include:

  • Governance of departmental processes and knowledge management.
  • Risk management and control oversight.
  • Identifying and implementing enhancements to customer experiences.
  • Driving change initiatives and ensuring accurate information dissemination.
  • Managing project timelines and assessing operational risks.
  • Facilitating workshops to support team development.

Qualifications:
The ideal candidate will possess expertise in process optimization, personnel management, technology integration, improvement strategies, and planning. A background in contact center operations is preferred.

Experience Requirements:
We are looking for individuals who can showcase significant examples of change and improvement, have experience in project management, and possess skills in testing and planning innovative ideas. Familiarity with business development documentation and a working knowledge of BPM tools, such as iGrafx, is advantageous.

Compensation and Benefits:
The salary for this role is competitive, with a comprehensive benefits package including:

  • 28 days of annual leave, inclusive of bank holidays.
  • Pension scheme.
  • Healthcare benefits.
  • Opportunities for professional growth and development.

This role offers a hybrid working model, allowing flexibility in your work environment.



  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking a highly skilled Customer Service Administrator to join our team in Watford. As a key member of our customer service operations, you will be responsible for providing exceptional customer service, ensuring high levels of customer satisfaction, and supporting our business growth.Key Responsibilities:Customer...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**Think Specialist Recruitment is seeking a highly skilled Customer Service Administrator to join our client's team in Watford. As a key member of the customer service operations, you will play a vital role in ensuring exceptional customer experiences.**Key Responsibilities**Support the order process and ensure high levels of customer...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**This is an exciting opportunity to join a dynamic team as a Customer Service Administrator with Think Specialist Recruitment. As a key member of our customer service operations, you will play a vital role in ensuring high levels of customer satisfaction and delivering exceptional service to our clients.**Key Responsibilities**Support the...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**This is an exciting opportunity to join a dynamic team as a Customer Service Administrator with Think Specialist Recruitment. As a key member of our customer service operations, you will play a vital role in ensuring high levels of customer satisfaction and delivering exceptional service to our clients.**Key Responsibilities**Support the...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Key ResponsibilitiesProcess Optimization: Identify and promote...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Position Overview:We are seeking a dedicated Bilingual Customer Support Specialist to become a part of our dynamic team. This role is ideal for individuals who are fluent in both Swedish and English, and who are passionate about delivering exceptional customer service.About the Company:Join a prestigious organization recognized for its excellence in customer...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**Think Specialist Recruitment is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service operations, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**Support the order process and ensure high levels of customer...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**Think Specialist Recruitment is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service operations, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**Support the order process and ensure high levels of customer...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**Think Specialist Recruitment is seeking a highly skilled Customer Service Administrator to join our team in Watford. As a key member of our customer service operations, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Support the order process and ensure high levels of...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**Think Specialist Recruitment is seeking a highly skilled Customer Service Administrator to join our team in Watford. As a key member of our customer service operations, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Support the order process and ensure high levels of...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking a highly skilled Customer Service Administrator to join our team in Watford. As a key member of our customer service operations, you will be responsible for providing exceptional customer service, ensuring high levels of customer satisfaction, and supporting our business growth.Key Responsibilities:Customer...


  • Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time

    **Job Summary**Enra Specialist Finance is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff.**Key Responsibilities**Provide first-line technical support for IT-related issues, including troubleshooting software...


  • Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time

    **Job Summary**Enra Specialist Finance is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff.**Key Responsibilities**Provide first-line technical support for IT-related issues, including troubleshooting software...


  • Watford, Hertfordshire, United Kingdom Provallar Executive Search Full time

    Job Description**Job Title:** Operations Manager - Wholesale Expert**Company:** Provallar Executive Search**Job Type:** Full-time**Location:** Remote (with occasional office visits)We are seeking an experienced Wholesale Operations Specialist to join our team. As an Operations Manager, you will be responsible for managing the day-to-day operations of our...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    **About the Role**This is an exciting opportunity to join a leading organisation in the customer service industry. As a key member of the team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**Support the order process and ensure high levels of customer satisfactionProvide timely and...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    We are seeking a highly skilled and fluent Finnish or Swedish Customer Service Representative to join our team at Think Specialist Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to queries, and resolving issues in a timely and professional manner.Main...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    We are seeking a highly skilled and fluent Finnish or Swedish Customer Service Representative to join our team at Think Specialist Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to queries, and resolving issues in a timely and professional manner.Main...


  • Watford, Hertfordshire, United Kingdom Yours Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Adviser/Retail Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and promoting our brand.Key ResponsibilitiesOptimize sales and individual customer purchases to meet and exceed...


  • Watford, Hertfordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Financial Accountant to join our team. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records, preparing financial statements, and ensuring compliance with all relevant financial regulations.Key...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About Allwyn UK:Allwyn UK is a leading entity within the Allwyn Entertainment Group, a prominent multi-national lottery operator with a strong presence across various European markets. We are committed to enhancing the National Lottery experience and driving positive change for society.Our Mission:We strive to establish one of the UK's most inclusive...