Customer Support Specialist
4 weeks ago
GWA Group is in search of a motivated and personable Customer Service Advisor to enhance our customer support efforts. In this position, you will collaborate with your peers to deliver exceptional service to our clientele. This opportunity arises from an internal initiative aimed at improving our service delivery.
Key Responsibilities- Respond to incoming customer inquiries with precision and promptness
- Guide customers in selecting products, providing pricing, and availability details
- Efficiently manage orders, returns, and exchanges
- Work with internal departments to address customer concerns and complaints
- Stay informed about company offerings, policies, and procedures
- Spot opportunities to improve customer satisfaction and relay insights to management
Qualifications
- Demonstrated experience in a customer service capacity, ideally within the building materials sector
- Outstanding verbal and written communication skills
- Strong analytical and decision-making skills
- Ability to thrive in a dynamic, team-focused environment
- Familiarity with customer service software and tools
- Capability to manage multiple tasks and prioritize effectively
- Meticulous attention to detail and accuracy in all work
Perks
Enjoy a comprehensive benefits package including 25 days of annual leave plus public holidays, sick pay, income protection, critical illness coverage, life assurance, a rewards/discount platform, a healthcare cash plan, pension contributions, free onsite parking, and a cycle-to-work scheme.
Working Hours: Monday to Thursday 8:30 AM - 5 PM, with flexible Friday hours.
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