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Customer Support Specialist
2 months ago
GWA Group is looking for a dedicated and personable Customer Service Advisor to enhance our customer support operations. In this position, you will collaborate with your colleagues to deliver exceptional service to our clients. This opportunity arises from an internal initiative aimed at improving customer engagement.
Key Responsibilities- Respond to incoming customer inquiries with accuracy and promptness
- Guide customers in selecting products, providing pricing and availability details
- Efficiently manage orders, returns, and exchanges
- Work with internal departments to address customer concerns and complaints
- Stay informed about company products, policies, and procedures
- Identify ways to improve the customer experience and share insights with management
Qualifications
- Demonstrated experience in a customer service capacity, ideally within the building materials sector
- Outstanding verbal and written communication abilities
- Strong analytical and decision-making skills
- Ability to thrive in a dynamic, team-focused environment
- Familiarity with customer service software and tools
- Capability to manage multiple tasks and prioritize effectively
- High level of attention to detail and precision in all tasks
Benefits
Our employees enjoy a comprehensive benefits package including:
- 25 days of annual leave plus public holidays
- Sick leave benefits
- Income protection insurance
- Critical illness coverage
- Life insurance
- Rewards and discounts platform
- Healthcare cash plan
- Pension contributions
- Free onsite parking
- Cycle to work scheme
Working Hours: Monday to Thursday 8:30 AM - 5:00 PM, with flexible Friday hours.
