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Client Support Specialist

2 months ago

Golborne, Wigan, United Kingdom GWA Group Full time

GWA Group is seeking a committed and friendly Customer Service Advisor to become a vital part of our enthusiastic team. If you are passionate about delivering outstanding customer support and eager to advance your career in this area, we encourage you to explore this opportunity.

Key Responsibilities
  • Provide timely responses to customer inquiries and ensure accurate information is delivered
  • Guide customers in choosing products and offer detailed pricing information
  • Efficiently handle orders, returns, and exchanges
  • Work collaboratively with internal departments to resolve customer issues
  • Maintain a comprehensive understanding of company offerings and policies
  • Offer constructive insights to improve the customer experience

Qualifications

  • Prior experience in customer service, ideally within the building materials sector
  • Excellent communication abilities, both verbal and written
  • Strong problem-solving capabilities
  • Ability to thrive in a fast-paced team setting
  • Familiarity with customer service software and tools
  • Outstanding multitasking and prioritization skills
  • Attention to detail and commitment to accuracy

Perks and Benefits

Enjoy 25 days of annual leave in addition to public holidays
- Sick Leave
- Income Protection
- Critical Illness Insurance
- Life Assurance Plan
- Rewards and Discounts
- Health Care Cash Plan
- Employer Pension Contributions
- Onsite Parking Options
- Cycle to Work Scheme

Working Hours: Monday to Thursday 8:30 AM - 5 PM, with rotational shifts on Fridays from 8 AM - 3:15 PM, 8:30 AM - 3:45 PM, or 9 AM - 5 PM.