Receptionist Perioperative Service Coordinator

2 months ago

East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time
Job Summary

The Queen Victoria Hospital NHS Foundation Trust is seeking a highly skilled and experienced Receptionist to join our team in the Perioperative Service. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, visitors, and staff, ensuring a warm and welcoming experience for all.

Main Responsibilities
  • Manage the reception desk and front-of-house, greeting patients and visitors, and ensuring they are directed to the appropriate waiting area or other departments as required.
  • Answer all non-clinical enquiries in a professional, empathetic, polite, and courteous manner.
  • Undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
  • Book patients into the Unit, entering/updating demographic details onto Patient Centre/the Patient Administration System (PAS).
  • Collect and deliver post for both internal and external mail.
  • Collect and deliver notes to other departments within the hospital under the direction of clinical staff.
  • Undertake photocopying activities and the distribution of copies as required.
  • Collate stationery requests for ordering as and when required.
  • Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager.
  • Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
Person Specification

Qualifications

  • A good standard of secondary education to include GCSE English or able to demonstrate knowledge within this field through practical experience.
  • Excellent command of English both written and verbal.

Experience

  • Dealing with the public/customer service experience.

Desirable

  • Knowledge and evidence of use of computer systems to enter data accurately.
  • Patient Centre/Patient Administration System (PAS).

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