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Receptionist Perioperative Service Coordinator
2 months ago
About the Role
We are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.
Key Responsibilities
- Manage the reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required.
- Answer all non-clinical enquiries either face to face or by telephone, which may be of a sensitive nature, in a professional, empathetic, polite, and courteous manner.
- Take and relay accurate messages for clinical staff and prioritize information as required.
- Liaise with medical secretaries and ward clerks in other areas/departments across the Trust.
- Deal with queries and challenging patients at reception, knowing when to escalate to senior staff or when to request assistance.
- Undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
- Report any problems to the clinical lead/Clinical Services Manager as appropriate.
- Book patients into the Unit, entering/updating demographic details on to Patient Centre/the Patient Administration System (PAS); compile notes/arrange for existing notes to be located/identified and delivered/collection in advance of appointments/clincs after discharge from the unit.
- Collect and deliver post for both internal and external mail.
- Collect and deliver notes to other departments within the hospital under the direction of clinical staff.
- Undertake photocopying activities and the distribution of copies as required.
- Collate stationery requests for ordering as and when required.
- Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Services Manager.
- Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
- Enter basic data onto standard programmes (for example, using Excel).
Person Specification
Qualifications
Essential
- A good standard of secondary education to include GCSE English or able to demonstrate knowledge within this field through practical experience.
- Excellent command of English both written and verbal.
Experience
Essential
- Dealing with the public/customer service experience.
Desirable
- Knowledge and evidence of use of computer systems to enter data accurately.
- Patient Centre/Patient Administration System (PAS).
