Perioperative Service Coordinator

3 weeks ago

East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

Job Summary

The Queen Victoria Hospital NHS Foundation Trust is seeking a highly skilled and organized individual to manage the Reception desk and provide administrative support in the Main Theatres and Hand Trauma areas.

As a key member of the clinical team, you will be responsible for greeting patients and visitors, directing them to the appropriate service, and ensuring a positive and welcoming experience.

You will work collaboratively with the clinical team to provide administrative support, including answering non-clinical enquiries, taking and relaying accurate messages, and undertaking clerical duties as directed.

The ideal candidate will have excellent communication skills, a good level of clerical experience, and a working knowledge of IT systems.

Main Responsibilities

  • Manage the Reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required.
  • Answer all non-clinical enquiries in a professional, empathetic, polite, and courteous manner.
  • Take and relay accurate messages for clinical staff and prioritize information as required.
  • Liaise with medical secretaries and ward clerks in other areas/departments across the Trust.
  • Deal with queries and challenging patients at reception, knowing when to escalate to senior staff or when to request assistance.
  • Undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
  • Report any problems to the clinical lead/Clinical Services Manager as appropriate.
  • Book patients into the Unit, entering/updating demographic details on to Patient Centre/the Patient Administration System (PAS); compile notes/arrange for existing notes to be located/identified and delivered/collection in advance of appointments/clincs after discharge from the unit.
  • Book patients into Review clinic as directed by Clinical Team Leader/Service Manager as appropriate.
  • Collect and deliver post for both internal and external mail.
  • Collect and deliver notes to other departments within the hospital under the direction of clinical staff.
  • Undertake photocopying activities and the distribution of copies as required.
  • Collate stationery requests for ordering as and when required.
  • Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager.
  • Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
  • Enter basic data onto standard programmes (for example, using Excel).

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