Senior Service Coordinator Leadership Position

9 hours ago


East Grinstead, West Sussex, United Kingdom First Recruitment Services Full time

We are seeking a skilled Senior Service Coordinator to join our team at our offices in East Grinstead. This is a full-time position with no weekend working, and you will have the opportunity to work from home one day per week.

Role Overview

The Senior Service Coordinator reports directly to the Service Manager and oversees allocated service contracts, acting as the dedicated account manager for these sites. Key responsibilities include:

  • Carrying out administrative tasks on the CRM system, booking and allocating works in an efficient and logical manner.
  • Acting as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
  • Quality checking engineering reports following site visits and issuing copies to clients.
  • Tracking contract billing on the balance sheet and managing renewals.
  • Reviewing weekly driver and works reports, escalating repeat issues to the Service Manager.
  • Overseeing vehicle fleet maintenance, safety checks, and drivers' compliance.

This is an excellent opportunity to utilize your skills and experience within the facilities management sector. If you possess strong organizational and communication skills, we encourage you to apply.

The estimated salary for this role is £37,500-£42,000 per year, depending on experience levels, plus very good company benefits.



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