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Perioperative Service Coordinator
1 month ago
About the Role
We are seeking a highly organized and communicative individual to join our team as a Perioperative Service Coordinator. This role will be responsible for managing the Reception desk and providing administrative support in the Main Theatres and Hand Trauma areas.
The successful candidate will be confident in dealing with issues of confidentiality and ensuring patients' details are accurately recorded. They will work collaboratively with the clinical team to ensure all service users are welcomed in a professional manner.
The ideal candidate will have excellent communication skills, be a team player, and have the ability to adapt to changes in the service as required. A good level of clerical experience is required, and a good working knowledge of IT systems is essential.
Main Responsibilities
- Manage the Reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required.
- Answer all non-clinical enquiries in a professional, empathetic, polite, and courteous manner.
- Undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
- Report any problems to the clinical lead/Clinical Services Manager as appropriate.
- Book patients into the Unit, entering/updating demographic details on to Patient Centre/the Patient Administration System (PAS).
About Us
Queen Victoria Hospital NHS Foundation Trust is a specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond. We are a centre of excellence, with an international reputation for pioneering advanced techniques and treatments.
We are committed to providing the highest quality care and the best clinical outcomes. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
