Perioperative Service Coordinator

6 days ago

East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and communicative individual to join our team as a Receptionist Perioperative Service. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to patients, visitors, and staff.

Key Responsibilities

  • Manage the reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required.
  • Answer all non-clinical enquiries either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner.
  • Take and relay accurate messages for clinical staff and prioritize information as required.
  • Liaise with medical secretaries and ward clerks in other areas/departments across the Trust.
  • Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance.
  • Undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
  • Report any problems to the clinical lead/Clinical Services Manager as appropriate.
  • Book patients into the Unit, entering/updating demographic details on to Patient Centre/the Patient Administration System (PAS); compile notes/arrange for existing notes to be located/identified and delivered/collection in advance of appointments/clincs after discharge from the unit.
  • Collect and deliver post for both internal and external mail.
  • Collect and deliver notes to other departments within the hospital under the direction of clinical staff.
  • Undertake photocopying activities and the distribution of copies as required.
  • Collate stationery requests for ordering as and when required.
  • Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager.
  • Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
  • Enter basic data onto standard programmes (for example, using Excel).

About Us

Queen Victoria Hospital NHS Foundation Trust is a specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond. We are committed to providing the highest quality care and the best clinical outcomes.

We are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

We are fully committed to training and development of the workforce with support for continuing education and learning.

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