Receptionist Perioperative Service Coordinator

4 hours ago

East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.

Key Responsibilities

  • Manage the reception desk and front-of-house, greeting patients and visitors, and ensuring they are directed to the appropriate waiting area or other departments, as required.
  • Answer all non-clinical enquiries in a professional, empathetic, polite, and courteous manner.
  • Take and relay accurate messages for clinical staff and prioritize information as required.
  • Liaise with medical secretaries and ward clerks in other areas/departments across the Trust.
  • Deal with queries and challenging patients at reception, knowing when to escalate to senior staff or when to request assistance.
  • Undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
  • Report any problems to the clinical lead/Clinical Services Manager as appropriate.
  • Book patients into the Unit, entering/updating demographic details on to Patient Centre/the Patient Administration System (PAS); compile notes/arrange for existing notes to be located/identified and delivered/collection in advance of appointments/clincs after discharge from the unit.
  • Collect and deliver post for both internal and external mail.
  • Collect and deliver notes to other departments within the hospital under the direction of clinical staff.
  • Undertake photocopying activities and the distribution of copies as required.
  • Collate stationery requests for ordering as and when required.
  • Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Services Manager.
  • Undertake daily and monthly filing. Arrange transfer of files to Medical Records.

Person Specification

Essential

  • A good standard of secondary education to include GCSE English or able to demonstrate knowledge within this field through practical experience.
  • Excellent command of English both written and verbal.

Desirable

  • Knowledge and evidence of use of computer systems to enter data accurately.
  • Patient Centre/Patient Administration System (PAS).

What We Offer

As a Receptionist with Queen Victoria Hospital NHS Foundation Trust, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities. You will be part of a team that is committed to delivering exceptional patient care and making a positive impact on the lives of our patients and their families.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].

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