Receptionist Perioperative Service Coordinator

2 days ago

East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.

Key Responsibilities

  • Manage the reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required.
  • Answer all non-clinical enquiries either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner.
  • Take and relay accurate messages for clinical staff and prioritise information as required.
  • Liaise with medical secretaries and ward clerks in other areas/departments across the Trust.
  • Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance.
  • Undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
  • Report any problems to the clinical lead/Clinical Services Manager as appropriate.
  • Book patients into the Unit, entering/updating demographic details on to Patient Centre/the Patient Administration System (PAS); compile notes/arrange for existing notes to be located/identified and delivered/collection in advance of appointments/clincs after discharge from the unit.
  • Book patients into Review clinic as directed by Clinical Team Leader/Service Manager as appropriate.
  • Collect and deliver post for both internal and external mail.
  • Collect and deliver notes to other departments within the hospital under the direction of clinical staff.
  • Undertake photocopying activities and the distribution of copies as required.
  • Collate stationery requests for ordering as and when required.
  • Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager.
  • Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
  • Enter basic data onto standard programmes (for example, using Excel).

Person Specification

Qualifications

Essential

  • A good standard of secondary education to include GSCE English or able to demonstrate knowledge within this field through practical experience
  • Excellent command of English both written and verbal

Experience

Essential

  • Dealing with the public/customer service experience

Desirable

  • Knowledge and evidence of use of computer systems to enter data accurately
  • Patient Centre/Patient Administration System (PAS)

  • Receptionist Perioperative Service Coordinator

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Job SummaryThe Queen Victoria Hospital NHS Foundation Trust is seeking a highly skilled and experienced Receptionist to join our team in the Perioperative Service. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, visitors, and staff, ensuring a warm and welcoming experience for...

  • Receptionist Perioperative Service Coordinator

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Job SummaryThe Queen Victoria Hospital NHS Foundation Trust is seeking a highly skilled and experienced Receptionist to join our team in the Perioperative Service. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, visitors, and staff, ensuring a warm and welcoming experience for...

  • Receptionist Perioperative Service Coordinator

    3 days ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Receptionist Perioperative Service Coordinator

    3 days ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Receptionist Perioperative Service Coordinator

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Receptionist Perioperative Service Coordinator

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Receptionist Perioperative Service Coordinator

    1 week ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Receptionist Perioperative Service Coordinator

    7 days ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Receptionist Perioperative Service Coordinator

    7 days ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Receptionist Perioperative Service Coordinator

    1 week ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...

  • Perioperative Service Coordinator

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and communicative individual to join our team as a Receptionist Perioperative Service. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to patients, visitors, and staff.Key ResponsibilitiesManage the reception desk and front-of-house, greeting...

  • Perioperative Service Coordinator

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and communicative individual to join our team as a Receptionist Perioperative Service. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to patients, visitors, and staff.Key ResponsibilitiesManage the reception desk and front-of-house, greeting...

  • Dental Receptionist

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Bupa Dental Care Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our team at Bupa Dental Care. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our dental practice.Key ResponsibilitiesMeet and greet patients, providing a warm and welcoming first...

  • Dental Receptionist

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Bupa Dental Care Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist to join our team at Bupa Dental Care. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our dental practice.Key ResponsibilitiesMeet and greet patients, providing a warm and welcoming first...

  • Medical Office Coordinator

    3 weeks ago

    East Grinstead, West Sussex, United Kingdom BSR Health Recruitment Ltd Full time

    Job Summary:We are seeking an experienced and dedicated Medical Receptionist/Administrator to join our team at BSR Health Recruitment Ltd. The Medical Receptionist/Admin plays a pivotal role in ensuring an exceptional experience for our patients.Key Responsibilities:Provide outstanding customer service and support to patients.Assist with appointment...

  • Medical Office Coordinator

    3 weeks ago

    East Grinstead, West Sussex, United Kingdom BSR Health Recruitment Ltd Full time

    Job Summary:We are seeking an experienced and dedicated Medical Receptionist/Administrator to join our team at BSR Health Recruitment Ltd. The Medical Receptionist/Admin plays a pivotal role in ensuring an exceptional experience for our patients.Key Responsibilities:Provide outstanding customer service and support to patients.Assist with appointment...

  • Receptionist

    3 days ago

    East Grinstead, West Sussex, United Kingdom Colosseum Dental Full time

    About The RoleWe are seeking a skilled Receptionist to join our team at Colosseum Dental Ltd, a leading dental company with over 70 practices across the UK and Europe. As a Receptionist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience for all visitors.Key Responsibilities:Answering...

  • Receptionist

    3 days ago

    East Grinstead, West Sussex, United Kingdom Colosseum Dental Full time

    About The RoleWe are seeking a skilled Receptionist to join our team at Colosseum Dental Ltd, a leading dental company with over 70 practices across the UK and Europe. As a Receptionist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience for all visitors.Key Responsibilities:Answering...

  • Medical Office Coordinator

    4 weeks ago

    East Grinstead, West Sussex, United Kingdom BSR Health Recruitment Ltd Full time

    We are seeking a skilled and dedicated Medical Receptionist/Administrator to join our team at BSR Health Recruitment Ltd. This role plays a vital part in ensuring an exceptional experience for our patients.Key Responsibilities:Provide outstanding customer service and support to patients, responding to their queries and concerns in a professional and...

  • Medical Office Coordinator

    3 weeks ago

    East Grinstead, West Sussex, United Kingdom BSR Health Recruitment Ltd Full time

    We are seeking a highly skilled and dedicated Medical Receptionist/Administrator to join our team at BSR Health Recruitment Ltd. This role plays a pivotal part in ensuring an exceptional experience for our patients.Key Responsibilities:Provide outstanding customer service and support to patients, responding to their queries and concerns in a professional and...