Residential Security Concierge

3 weeks ago


Bury St, Suffolk, United Kingdom Kingdom Services Group Ltd Full time

Join the Kingdom Services Group Ltd as a Residential Security Concierge, where you will play a vital role in ensuring the safety and comfort of our residents.

In this position, you will deliver a professional concierge service while maintaining visible security presence throughout your shift.

Key Highlights:

  • Work Schedule: Approximately 40 hours per week on a rotating basis of 4 days on, 4 days off, during the night shift from 10:00 pm to 8:00 am.
  • Compensation: £11.44 per hour.
  • Employee Benefits:
    • Contributory pension plan.
    • A supportive and inclusive team atmosphere.
    • Training programs, career advancement opportunities, and potential for professional growth.
    • Possibility of overtime work.

Key Responsibilities:

  • Effectively engage and communicate with residents and visitors.
  • Serve as the main point of contact for all clients and guests.
  • Oversee the distribution of access keys.
  • Monitor visitor activity in accordance with established protocols.
  • Conduct regular security patrols, oversee CCTV operations, and document all relevant activities.
  • Ensure adherence to health and safety standards through property inspections.
  • Respond promptly to emergency maintenance issues.
  • Secure the premises and facilitate contractor access as needed.
  • Complete required checklists and incident documentation.
  • Report significant client concerns to management.
  • Participate in ongoing training as required.
  • Maintain confidentiality and adhere to boundary policies.

Essential Knowledge and Experience:

  • Understanding of health and safety regulations in a residential context.
  • A professional and impartial approach to challenging situations.
  • Excellent communication and teamwork skills.
  • Customer-oriented with strong written and verbal communication abilities.
  • Adaptability in job responsibilities and work hours.

Preferred Qualifications:

  • Possession of an SIA license.
  • A verifiable employment history spanning five years.
  • Experience in customer service roles.
  • Prior experience in a similar security position.
  • Demonstrated good judgment and professionalism.
  • Basic proficiency in IT.
  • Physical fitness and medical suitability.
  • Professional appearance and demeanor.
  • Enthusiasm for skill enhancement.
  • Experience in emergency service handling.
  • Willingness to undergo an enhanced background check.


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