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Concierge Security Officer
2 months ago
An excellent opportunity has arisen for a Concierge Security Officer to join Kingdom Services Group Ltd, working at a supported living site in the Bury St Edmonds, IP33 area.
The Security officer is to provide a smart concierge desk service with high visibility security patrolling throughout the shift.
Applicants will need to undertake an EDBS and will need to be able to understand Safeguarding.
Hours: On average 40 hours per week, shifts as per site rota. 4 on 4 off, Monday to Sunday 07:00am - 19:00pm & 19:00pm - 07:00am.
Pay rate: £11.44 per hour.
What’s in it for you?
- Contributory pension scheme.
- A friendly and supportive team.
- Training, career development & progression opportunities.
- Overtime opportunities.
Responsibilities:
- To communicate and engage effectively with clients and visitors.
- To act as first point of contact for clients and visitors.
- Collection/distribution of flat keys.
- Signing visitors in/out of building & ensuring visitors procedure followed.
- To complete void register.
- To participate in completing duty of care register and to respond to any concerns relating to this.
- To ensure that security of clients and the project is maintained by completing hourly patrols and recording appropriately, by monitoring CCTV and completing notes and clients and visitors movements. CCTV management/operation.
- With basic health and safety knowledge through training complete visual inspections of the property and make notes to ensure health and safety requirements and maintained including fire procedures.
- To report any out of hours emergency repairs.
- To ensure office environment is maintained to health and safety standard.
- Assist with access and monitoring of contractors.
- To complete concierge check lists and feedback and record any relevant information in communication book and handover to day shift staff.
- Complete incident reports if required.
- Report any significant client issues to on call staff/supervisor.
- To undertake relevant training as required.
- Observe boundaries & confidentiality polices.
Knowledge and Experience
- An understanding of Health & Safety at work & the likely issues to occur in a residential building.
- A mature & non-judgmental attitude to working with a client group that may present challenging behaviour.
- Effective Communication - Articulate, ability to communicate effectively with people from all backgrounds & seeks to understand & be understood. Writes clearly & concisely.
- Teamwork - Considerate & supportive, flexible & responsible essential.
- Customer Focus - Builds effective and boundaried relationships, enabling and promoting positive relationships with people from differing backgrounds.
- Able to be flexible in approach to responsibilities and to working hours.
Person specification:
- A valid SIA licence.
- A full five year checkable employment history.
- Excellent customer service skills.
- Previous experience in a similar role is desirable.
- Excellent communication skills are required both written and verbal.
- Have a good level of judgement professionalism.
- IT skills.
- Physically & medically fit.
- Be of smart appearance.
- Enthusiastic and willing to develop new skills.
- 2 – 5 years’ experience would be advantageous.
- Must have the ability to deal with the emergency services.
- Must be willing to undertake an enhance CRB.
