Concierge Security Officer

2 weeks ago


Bury St, Suffolk, United Kingdom Kingdom Services Group Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Concierge Security Officer to join our team at Kingdom Services Group Ltd. As a key member of our security team, you will be responsible for providing a high level of security and customer service to our clients.

Key Responsibilities
  • Provide a smart concierge desk service with high visibility security patrolling throughout the shift.
  • Communicate and engage effectively with clients and visitors.
  • Act as the first point of contact for clients and visitors.
  • Collect and distribute flat keys.
  • Sign visitors in and out of the building and ensure visitors follow the correct procedure.
  • Complete void registers and participate in completing duty of care registers.
  • Ensure the security of clients and the project by completing hourly patrols and recording appropriately.
  • Monitor CCTV and complete notes on client and visitor movements.
  • Complete visual inspections of the property and make notes to ensure health and safety requirements are met.
  • Report any out-of-hours emergency repairs.
  • Ensure the office environment is maintained to health and safety standards.
  • Assist with access and monitoring of contractors.
  • Complete concierge checklists and feedback, and record any relevant information in the communication book.
  • Complete incident reports as required.
  • Report any significant client issues to on-call staff or supervisors.
  • Undertake relevant training as required.
Requirements
  • A valid SIA license.
  • A full five-year checkable employment history.
  • Excellent customer service skills.
  • Previous experience in a similar role is desirable.
  • Excellent communication skills, both written and verbal.
  • A good level of judgment and professionalism.
  • IT skills.
  • Physical and medical fitness.
  • A smart appearance.
  • Enthusiasm and a willingness to develop new skills.
  • 2-5 years' experience would be advantageous.
  • The ability to deal with emergency services.
  • Willingness to undertake an enhanced CRB check.


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