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Overnight Customer Service Specialist
2 months ago
Night Concierge Position
Location: Grove Park, Bury St Edmunds
Hourly Rate: £11.61
Weekly Hours: 42
Sanctuary Supported Living is pleased to announce an opening for a Bank Concierge within our Homelessness Service. We are dedicated to providing a comprehensive range of personalized housing, care, and support services aimed at empowering individuals to live independently.
As a national not-for-profit organization, we prioritize local engagement and place our customers at the forefront of our mission. Our commitment is to foster an environment where both our staff and customers can thrive, supporting their journeys towards independence.
Every role within our organization contributes to meaningful change, and we strive to create a workplace that is rewarding, inspiring, and impactful. We are dedicated to helping you achieve your career aspirations through extensive training and a variety of benefits.
Key Responsibilities:
- Serve as the primary contact for customer inquiries, providing guidance and support.
- Build strong relationships with customers, assisting them in developing essential life skills.
- Manage occasional emergency situations with professionalism and care.
- Deliver exceptional service by going the extra mile for our customers.
- Occasionally plan and facilitate social activities for residents.
- Conduct health and safety checks, including fire safety protocols.
- Maintain the security of the premises and ensure a safe environment.
- Document and update customer records accurately.
Required Skills and Experience:
- Experience working with young individuals or vulnerable populations, including those with mental health challenges or substance use issues.
- Ability to navigate challenging situations with resilience.
- Strong communication skills, both verbal and written.
- Proficiency in using IT systems effectively.
Benefits of Working with Us:
- A minimum of 25 days of paid leave, increasing to 30 days after five years of service (plus public holidays) pro rata.
- A pension plan with employer contributions.
- Access to various online discounts and rewards from leading retailers.
- Health and wellness programs.
- Life insurance coverage.
- Family-friendly policies, including flexible working options.
- Tax-efficient savings through our Cycle to Work initiative.
- A wide array of learning and development opportunities.
Building Equality and Diversity
Sanctuary Group is committed to fostering an inclusive environment and encourages applications from individuals of diverse backgrounds. We collaborate closely with the Home Office to ensure compliance with legal working regulations. An enhanced Disclosure and Barring Service check will be required for successful candidates, which we will cover.
