Client Support Coordinator

2 weeks ago

Ealing Broadway, United Kingdom The AICS Group Full time

JOB OVERVIEW

LOCATION:
Ealing, London

WORKING HOURS:
40 hours per week

REPORTING TO:
Senior Manager

KEY CONTACTS:
  • Clients and their families
  • Staff of The AICS Group
  • Multidisciplinary Team members including team leaders, therapists, consultants, psychologists, case managers, and general practitioners

CONDITIONS OF EMPLOYMENT:
  • An enhanced Disclosure and Barring Service check will be required
  • Maintain confidentiality regarding client information
  • Willingness to work flexibly across various locations

ROLE SUMMARY:


As a Client Support Coordinator, you will serve as a vital link among our Clients, Support Workers, and Package Managers. We seek an individual who is self-assured, skilled, and prepared to embrace challenges.

You will need to showcase a proven ability to manage personnel and systems while collaborating effectively within a team to support Package Managers.

Your responsibilities will include ensuring that all communications and documentation necessary for our clients' rehabilitation are executed efficiently.

PRIMARY RESPONSIBILITIES:

  • Maintain weekly communication with available Support Workers (SW)
  • Update the internal system with SW availability
  • Develop schedules based on SW availability and confirm their participation
  • Manage daily, weekly, monthly, and emergency shift coverage, updating the internal system as needed
  • Assist Package Managers in gathering essential documentation for client visits and referrals
  • Support and monitor the use of I-connect
  • Coordinate with support workers regarding MACH (Daily reports) forms, timesheets, and I-connect
  • Aid Package Managers in reviews and maintaining necessary paperwork (Care Plan, Risk Assessment, Medication Support Plan, Environmental Risk Assessment)
  • Help Package Managers organize and participate in staff meetings, Multi-Disciplinary Team meetings, and Package Managers meetings
  • Assist Package Managers in creating, reviewing, and modifying MACH forms using the online system
  • Conduct regular client interactions, reviews, updates, and general spot checks, assisting with Medication Competency Assessments
  • Complete quarterly supervisions with SWs, evaluating personal development in accordance with company policy
  • Collaborate with other departments to facilitate recruitment for packages
  • Regularly participate in the on-call rota
  • Distribute Personal Protective Equipment (PPE)
  • Schedule Meet & Greets, including checking SW availability and onboarding new staff
  • Organize shadow shifts, coordinating with all parties to align availability
  • Monitor documentation to ensure all information is current
  • Attend to on-call duties as required

ADDITIONAL RESPONSIBILITIES:
  • Engage in the supervision and appraisal process
  • Undertake any other additional tasks as directed by management

COMMITMENT TO EQUAL OPPORTUNITIES:


All staff members are responsible for promoting equal opportunities and challenging any discriminatory behavior or practices affecting clients or colleagues based on race, religion, disability, age, gender, sexual orientation, or any other differences.


HEALTH & SAFETY:
Maintain a safe and secure working environment by participating in risk identification and assessment, implementing agreed procedures to minimize risks, reporting incidents or hazards according to Health and Safety Policy, conducting regular Health and Safety checks, and promoting awareness among clients.

SAFEGUARDING:
All staff at The AICS Group have a safeguarding responsibility. The post holder will undertake mandatory safeguarding training as part of their induction and must ensure the protection of vulnerable adults and children, referring any concerns to their line manager.

CONFIDENTIALITY:


All employees are expected to understand the confidentiality of our work and must not disclose any confidential information.


TRAINING:
The AICS Group is dedicated to providing training and support to all staff. The post holder will be required to attend mandatory training sessions, participate in supervision, and engage in annual appraisals and development reviews.

BENEFITS:
Competitive salary
A variety of financial benefits
Mandatory Training (Terms & Conditions)
Specialized Training in Brain Injury, Medication, and Epilepsy
Tailored training based on client needs and requirements

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