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Client Support Coordinator

2 months ago

Ealing Broadway, United Kingdom The AICS Group Full time

JOB OVERVIEW

LOCATION:
London

WORKING HOURS:
40 hours per week

REPORTING TO:
Senior Manager

KEY CONTACTS:
  • Clients and their families
  • Staff members of AICS Group
  • Multidisciplinary teams including team leaders, therapists, consultants, psychologists, case managers, and general practitioners

CONDITIONS OF EMPLOYMENT:
  • An enhanced Disclosure and Barring Service check will be conducted
  • Uphold confidentiality regarding client information
  • Willingness to work flexibly across various locations

ROLE DESCRIPTION:


As a Client Support Coordinator, you will serve as a vital link among our Clients, Support Workers, and Package Managers. We seek an individual who is self-assured, skilled, and prepared to embrace challenges.

You will need to showcase a proven track record in coordinating personnel and systems while functioning collaboratively within a team to assist Package Managers effectively.

Your responsibilities will include ensuring that all communications and documentation essential for our clients' rehabilitation are executed efficiently.

PRIMARY RESPONSIBILITIES:

  • Maintain weekly communication with available Support Workers (SW)
  • Update the internal database with SW availability
  • Develop schedules based on SW availability and confirm their participation
  • Manage daily, weekly, monthly, and emergency shift coverage, updating the internal system as necessary
  • Assist Package Managers in gathering essential documentation for client visits and referrals
  • Support and monitor the use of I-connect
  • Coordinate with support workers regarding MACH (Daily reports) forms, timesheets, and I-connect
  • Aid Package Managers in reviews and maintaining statutory documentation (Care Plan, Risk Assessment, Medication Support Plan, Environmental Risk Assessment)
  • Help Package Managers organize and participate in staff meetings, Multi-Disciplinary Team meetings, and Package Managers meetings
  • Assist Package Managers in creating, reviewing, and amending MACH forms using the online system
  • Conduct regular client interactions, reviews, updates, and general spot checks, including assisting with Medication Competency Assessments
  • Complete quarterly supervisions with SWs, assessing personal development in accordance with company policy
  • Collaborate with other departments to facilitate recruitment for packages
  • Participate regularly in the on-call rota
  • Distribute PPE as needed
  • Schedule Meet & Greets, including checking SW availability and onboarding new staff
  • Arrange shadow shifts, coordinating with all parties to align availability
  • Ensure documentation is current and accurate
  • Attend to on-call responsibilities as required

ADDITIONAL RESPONSIBILITIES:
  • Engage in the supervision and appraisal system
  • Undertake any other additional duties as assigned by management

COMMITMENT TO EQUAL OPPORTUNITIES:


All staff members are responsible for promoting equal opportunities and addressing any behavior or practices that discriminate against clients or colleagues based on race, religion, disability, age, gender, sexual orientation, or any other differences.


HEALTH & SAFETY:
To ensure a safe and secure working environment
To participate in identifying and assessing risks and implementing agreed procedures to minimize their impact
To report and document all incidents, accidents, or potential hazards in accordance with Health and Safety Policy
To conduct Health and Safety checks and maintain accurate records
To follow all safety and security protocols to ensure the safety of oneself and others
To promote Health and Safety awareness among clients

SAFEGUARDING:
All staff members at The AICS Group have a safeguarding responsibility. The role requires the post holder to undertake mandatory safeguarding training as part of their induction. The post holder must ensure the protection of vulnerable adults and children and refer any safeguarding concerns to their line manager.

CONFIDENTIALITY:


All employees are expected to understand the confidential nature of our work and must not disclose any confidential information.


TRAINING:
The AICS Group is dedicated to providing training and support to all staff. The post holder will be required to attend mandatory training sessions, participate in supervision, and engage in annual appraisals and development reviews.

BENEFITS:
Competitive salary
A variety of financial incentives
Mandatory Training (Terms & Conditions)
Specialized Training in Brain Injury
Medication Management Training
Epilepsy Management Training
Customized training tailored to client needs and requirements