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Support Worker

2 months ago

Ealing, Greater London, United Kingdom Look Ahead Care And Support Full time
About the Role

We are seeking a highly skilled and compassionate Support Worker to join our team at Look Ahead Care And Support. As a Support Worker, you will play a vital role in providing high-quality support to young people with mental health challenges, helping them to achieve their goals and improve their overall well-being.

Key Responsibilities
  • Build trusting relationships with young people and create a positive atmosphere
  • Work collaboratively with other team members to manage the service caseload and administrative responsibilities
  • Conduct key work sessions to achieve Support Plan goals
  • Assist with daily living activities, including practical support for independent living
  • Support young people to maintain a healthy environment and assist with cleaning and personal hygiene
  • Record and report customer incidents
  • Manage referrals, complete assessments, and maintain relevant paperwork
  • Develop productive relationships with partner organizations to improve service outcomes
  • Adhere to lone working protocols and maintain high levels of awareness for health and safety
  • Involving young people in the design, development, and delivery of the service
  • Encourage and enable tenants to pay their rent and avoid personal debt
  • Ensure Look Ahead Health and Safety policies and local protocols are adhered to
  • Take on shift leading responsibilities and coordinate shifts in the absence of a manager
  • Be responsible for the handover of key information between shifts
Requirements
  • Ability to advocate for young people in different professional and community spaces
  • Values working collaboratively with young people to ensure the service best meets their needs
  • Understanding of people's contexts and how this might be impacting their lives and mental health
  • Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress
  • We welcome applications from people with lived experience of some of the challenges that this service aims to support with, for example, mental health difficulties
  • Plans and encourages involvement in local activities
  • Approachable and open behavior
  • Recognizes the value of both 1:1 working with young people and the importance of working as part of a group or team
  • Confident in the completion of regular paperwork and is well-organized
  • Flexible
  • Open to feedback and self-development
  • Recognizes the likelihood that the service will be a dynamic and diverse environment and considers the impact of changes
  • Confident in the use of IT systems such as SharePoint and Microsoft Office suite
  • Is respectful, articulate, and sensitive in style of communication
  • Ability to cope positively with challenging and diverse behaviors
What We Offer
  • Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges
  • Experience working in complex mental health environments
About Us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organization, we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people, and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

  • We focus on Excellence and innovation.
  • We are Caring and Compassionate.
  • We are Inclusive and Trusted.
  • We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers, and volunteers to share this commitment.