Healthcare Reception Coordinator

4 weeks ago

Manchester, United Kingdom Five Oaks Family Practice Full time

Position Overview

The role of the Healthcare Reception Coordinator is essential in facilitating the smooth operation of the practice by guiding patients to the appropriate healthcare professionals or services. This position is integral to the multidisciplinary team within the practice.

Key Responsibilities

The primary responsibilities of the Healthcare Reception Coordinator include:

  • Welcoming patients upon arrival and ensuring they are accurately checked in.
  • Managing incoming calls and addressing inquiries effectively.
  • Scheduling appointments, including follow-ups and urgent requests.
  • Handling communications from patients, clinicians, and external organizations, taking necessary actions as required.
  • Documenting requests for home visits and ensuring they are communicated to the on-call physician.
  • Maintaining confidentiality while managing patient files.
  • Organizing medical records and ensuring they are filed appropriately.
  • Scanning and updating patient correspondence, including hospital reports and letters.
  • Conducting patient and GP Registrar surveys as needed.
  • Overseeing the call and recall processes for patient lists as directed by management.
  • Assisting with Quality and Outcomes Framework (QoF) and Enhanced Services reporting, including data searches and coding.

About Five Oaks Family Practice

Five Oaks Family Practice is recognized for its outstanding quality of care, providing a comprehensive range of primary healthcare services to a diverse patient population, with a strong emphasis on inclusion and equality.

Our clinical team comprises experienced professionals, including GP Partners, Salaried GPs, Trainee GPs, Practice Nurses, and a Health Care Assistant. The administrative team is equally robust, featuring a Practice Manager, Assistant Manager, Pharmacy team, Care Coordinator, Reception Manager, and dedicated administrative staff.

If you possess a self-motivated attitude, enthusiasm, and a commitment to teamwork, we encourage you to consider this opportunity.

Core Duties

The following are the essential duties of the Healthcare Reception Coordinator:

  • Effectively directing patients to the appropriate healthcare professional based on their needs.
  • Answering phone calls and managing requests with professionalism.
  • Processing appointment requests efficiently.
  • Delivering exceptional customer service at the reception desk.
  • Managing repeat prescription requests accurately.
  • Initiating and responding to communications from patients and team members.
  • Entering data into the EMIS Web system as required.
  • Photocopying and managing documentation as necessary.
  • Updating patient records with new registrations and relevant information.
  • Directing requests for information to the appropriate administrative personnel.
  • Handling queries efficiently and maintaining a tidy reception area.
  • Supporting clinical staff with various tasks as needed.

Additional Responsibilities

In addition to the primary responsibilities, the Healthcare Reception Coordinator may also:

  • Participate in practice audits as directed.
  • Provide support to administrative staff during absences.
  • Scan and attach patient-related documents to healthcare records.
  • Follow opening and closing procedures as per the duty roster.
  • Assist prescription clerks in managing repeat prescriptions.
  • Order and monitor office supplies as needed.

Qualifications and Skills

Essential Skills:

  • Excellent verbal and written communication abilities.
  • Strong IT proficiency.
  • Polite and clear telephone communication skills.
  • Effective time management and organizational skills.
  • Ability to work collaboratively and independently.
  • Good interpersonal skills.
  • Adherence to clinical policies and procedures.

Desirable Skills:

  • Proficiency in Microsoft Office and Outlook.
  • Familiarity with EMIS systems.

Experience:

Essential:

  • Experience in customer-facing roles.
  • Experience in a healthcare environment.

Desirable:

  • Experience in primary care settings.

Education:

Essential:

  • Minimum of GCSE level education or equivalent.

Desirable:

  • Qualifications in active signposting or Care Navigation.
  • Healthcare qualifications (level 2) or equivalent.
  • Customer service qualifications (NVQ) or equivalent.

  • Healthcare Reception Coordinator

    4 weeks ago

    Manchester, United Kingdom Chapel Group Medical Practice Full time

    Position Overview We are seeking a dedicated Healthcare Reception Coordinator to become a part of our welcoming team at Chapel Group Medical Practice. This role offers an opportunity to work alongside a skilled group of professionals who are innovative, adaptable, and committed to excellence. We are in search of an individual eager to embrace their next...

  • Medical Reception Coordinator

    3 weeks ago

    Manchester, United Kingdom Chapel Group Medical Practice Full time

    Position Overview We are seeking a dedicated Medical Reception Coordinator to become a vital part of our supportive team at Chapel Group Medical Practice. You will be joining a skilled group of professionals who are innovative, adaptable, and committed to excellence. We are looking for an individual eager to embrace their next opportunity within a...

  • Healthcare Reception Specialist

    4 weeks ago

    Manchester, United Kingdom Cheetham Hill Medical Centre Full time

    Position Overview We are excited to announce an opportunity to join our dedicated team at Cheetham Hill Medical Centre as a Patient Services Coordinator. This role is essential in ensuring smooth operations within our busy healthcare environment. Role Responsibilities Maintain a comprehensive understanding of all practice protocols and guidelines, ensuring...

  • Healthcare Administrative Coordinator

    4 weeks ago

    Manchester, United Kingdom Gtd Healthcare Full time

    Position Overview Gtd Healthcare, a prominent not-for-profit organization providing primary and urgent care services, is seeking a dedicated Healthcare Administrative Coordinator. This role is essential in supporting our healthcare operations and ensuring a seamless experience for our patients. The successful candidate will exhibit a friendly demeanor,...

  • Healthcare Administrative Coordinator

    4 weeks ago

    Manchester, United Kingdom Gtd Healthcare Full time

    Position Overview Gtd Healthcare, a prominent not-for-profit organization commissioned by the NHS, is seeking a dedicated Healthcare Administrative Coordinator. This role is essential in supporting our mission to provide high-quality primary and urgent care services. The successful candidate will possess a friendly demeanor, strong resilience, and...

  • Dental Office Coordinator

    3 days ago

    Manchester, United Kingdom Riverdale Healthcare Full time

    About the RoleWe are seeking a highly skilled and organized Medical Receptionist to join our team at Riverdale Healthcare, a leading provider of dental services in the UK. As a Front Desk Associate, you will be the first point of contact for patients and will play a critical role in ensuring the smooth operation of our dental practice.Key...

  • Dental Office Coordinator

    3 days ago

    Manchester, United Kingdom Riverdale Healthcare Full time

    About the RoleWe are seeking a highly skilled and organized Medical Receptionist to join our team at Riverdale Healthcare, a leading provider of dental services in the UK. As a Front Desk Associate, you will be the first point of contact for patients and will play a critical role in ensuring the smooth operation of our dental practice.Key...

  • Administrative Support and Reception Coordinator

    4 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    We are seeking applications for the position of Administrative Support and Reception Coordinator. This role is essential in delivering a thorough and proactive reception service. The individual in this position will demonstrate the ability to utilize their initiative and work autonomously, serving as the primary point of contact for all personnel, students,...

  • Administrative Support and Reception Coordinator

    4 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    We are seeking applications for the position of Administrative Support and Reception Coordinator. This role is essential in delivering a thorough and proactive reception service. The successful candidate will demonstrate the ability to utilize their initiative and work autonomously, serving as the primary point of contact for all staff, students, visitors,...

  • Administrative Support and Reception Coordinator

    4 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    Position Overview:We are seeking applications for the role of Administrative Support and Reception Coordinator. This position is essential in delivering a thorough and proactive reception service. The successful candidate will demonstrate the ability to utilize their initiative and work autonomously, serving as the primary point of contact for all staff,...

  • Recruitment Consultant

    3 months ago

    Manchester, United Kingdom Stonewood Healthcare Full time

    **Basic Salary £26,000 to £27,000 per annum PLUS excellent MONTHLY COMMISSON.**: - **Recruit** your own pipeline of Care Workers and Nurses. - **Market-leading on-call payment model - **Generous **additional pay** for on-call duties. - Market-Leading Complex Healthcare Provider. - Medium to longer term: - excellent career development and role...

  • Recruitment Consultant

    3 months ago

    Manchester, United Kingdom Stonewood Healthcare Full time

    **Basic Salary £27,000 to £28,000 per annum PLUS excellent MONTHLY COMMISSON.**: - **Recruit** your own pipeline of Care Workers and Nurses. - **Market-leading on-call payment model - **Generous **additional pay** for on-call duties. - Market-Leading Complex Healthcare Provider. - Medium to longer term: - excellent career development and role...

  • Healthcare Access Coordinator

    4 weeks ago

    Manchester, United Kingdom London Bridge Hospital Full time

    Healthcare Access Coordinator London Bridge Hospital Full time 37.5 hours per week Permanent We are seeking a Healthcare Access Coordinator to become an integral member of our Patient Access team at London Bridge Hospital. This is your chance to be a crucial part of a leading private healthcare provider by joining our Patient Access department. As a...

  • Healthcare Access Coordinator

    5 days ago

    Manchester, United Kingdom London Bridge Hospital Full time

    Healthcare Access Coordinator London Bridge Hospital Full time 37.5 hours per week Permanent We are seeking a Healthcare Access Coordinator to become an integral member of our Patient Access team at London Bridge Hospital. This is your chance to be a crucial part of a leading private healthcare provider by joining our Patient Access department. As a...

  • Care Coordinator

    3 months ago

    Manchester, United Kingdom Stonewood Healthcare Full time

    **Basic Salary £26,000 to £27,000 per annum.**: - **Market-leading on-call payment model - **Generous **additional pay** for on-call duties. - Recruit your own pipeline of Care Workers and Nurses - EXCELLENT COMMISSION PAYABLE - Market-Leading Complex Healthcare Provider. - Medium to longer term: - excellent career development and role progression. -...

  • Healthcare Administrator

    3 days ago

    Manchester, United Kingdom PRO Nursing Healthcare Ltd Full time

    We are seeking a skilled and organized Healthcare Administrator to join our team at PRO Nursing Healthcare Ltd. As an Administrator, you will play a vital role in ensuring the smooth operation of our hospital's administrative functions.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a...

  • Healthcare Administrator

    3 days ago

    Manchester, United Kingdom PRO Nursing Healthcare Ltd Full time

    We are seeking a skilled and organized Healthcare Administrator to join our team at PRO Nursing Healthcare Ltd. As an Administrator, you will play a vital role in ensuring the smooth operation of our hospital's administrative functions.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a...

  • Healthcare Logistics Coordinator

    3 days ago

    Manchester, United Kingdom Flat Fee Recruiter Full time

    Job Title: Healthcare Logistics CoordinatorJob Type: Full-time or Part-timeLocation: ManchesterJob Description:We are seeking a dedicated and detail-oriented Healthcare Logistics Coordinator to join our team at Flat Fee Recruiter. As a key member of our logistics team, you will play a crucial role in ensuring the timely and accurate transportation of...

  • Healthcare Logistics Coordinator

    3 days ago

    Manchester, United Kingdom Flat Fee Recruiter Full time

    Job Title: Healthcare Logistics CoordinatorJob Type: Full-time or Part-timeLocation: ManchesterJob Description:We are seeking a dedicated and detail-oriented Healthcare Logistics Coordinator to join our team at Flat Fee Recruiter. As a key member of our logistics team, you will play a crucial role in ensuring the timely and accurate transportation of...

  • Trainee Reception Supervisor

    1 week ago

    Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

    Job summary This is a great opportunity for someone looking to develop their skills in team leadership in a medical setting. The role would suit acandidate with previous administrative/team leader experience. We will invest in and support the right candidate throughout their training. The ideal candidatewill be an enthusiastic team player with good...