Healthcare Access Coordinator

2 months ago

Manchester, United Kingdom London Bridge Hospital Full time

Healthcare Access Coordinator
London Bridge Hospital
Full time 37.5 hours per week
Permanent

We are seeking a Healthcare Access Coordinator to become an integral member of our Patient Access team at London Bridge Hospital. This is your chance to be a crucial part of a leading private healthcare provider by joining our Patient Access department. As a Healthcare Access Coordinator, you will be essential in delivering outstanding service to our patients.

Your responsibilities as a Healthcare Access Coordinator will encompass a wide array of administrative functions that support consultants and other stakeholders, ensuring the effective management of all elements necessary for a smooth patient journey. In this position, you will enhance the patient experience by delivering a premium and world-class service to both internal and external parties, maintaining a high standard of customer care while managing a substantial volume of activities.

Our commitment:

Above all, we are dedicated to the care and enhancement of human life. This guiding principle shapes everything we do at London Bridge Hospital. From leadership to frontline staff, we all contribute to providing exceptional care to our patients. While others may view this as merely a role in Patient Access, we see you as part of a broader team with a unique mission, one that positively impacts lives every day.

Key Responsibilities:

Welcome patients and visitors with a courteous and professional attitude. Communicate effectively and professionally with all internal and external stakeholders. Maintain precise and current information on the hospital database throughout the patient journey. Officially pre-register or register all patients in the hospital systems. Ensure all necessary patient documents are signed and appropriately scanned to the patient accounts. Address telephone, written, and in-person inquiries. Respond promptly to any patient or third-party requests. Oversee patient waiting areas to ensure the smooth operation of the Patient Access Service. Coordinate and facilitate all patient bookings as required.

Qualifications:

Prior administrative experience in a client or customer-facing role. Exceptional customer service skills. Strong attention to detail and accuracy. Proficiency in computer applications, including Microsoft Office – Excel. Excellent verbal and written communication abilities.

Why choose London Bridge Hospital?

Established over 50 years ago, London Bridge Hospital has evolved into one of the foremost healthcare providers globally. As one of the largest private healthcare providers in the UK, we have invested significantly in advanced treatments, technologies, and facilities. Being part of a large, established healthcare network offers unparalleled opportunities for career advancement through various internal and external training programs, along with a work environment that prioritizes both mental and physical well-being.

By supporting our employees, we empower them to deliver exceptional care to our patients. That’s why we provide a range of flexible benefits that reflect the invaluable contributions they make daily. As a Healthcare Access Coordinator, you will be eligible for:

25 days of annual leave (plus bank holidays), increasing with service, with options to buy or sell leave. Private healthcare coverage for treatment at our leading facilities. Enhanced pension contributions that grow with your length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness protection. Enhanced maternity and paternity benefits. Corporate discounts for all services, including maternity packages. A comprehensive range of flexible health, protection, and lifestyle benefits tailored to your needs. Discounts with over 800 major retailers.

Commitment to Diversity and Inclusion:

Our philosophy centers on putting patients first and supporting colleagues. We believe that healthcare is built on a foundation of inclusion, compassion, and respect for both our patients and each other. By collaborating with our colleagues, we are fostering a genuinely inclusive environment where individual differences are celebrated, and everyone can reach their full potential.

We believe that everyone should feel comfortable bringing their authentic selves to work and be afforded equal opportunities. We are open to discussing flexible working arrangements to accommodate your needs and provide reasonable adjustments throughout our recruitment process and in the workplace for anyone who requires them.

#LI-HA1

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