Patient Experience Coordinator

6 months ago


Manchester, United Kingdom Spire Healthcare Full time

**Patient Experience Coordinator | Manchester | Didsbury | 12 month FTC | Full time | 37.5 hours | Competitive salary + excellent benefits**

Spire Manchester Hospital have exciting opportunity for a Patient Experience Coordinator to join our Team on a full-time, fixed-term basis.

Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.

**Working Hours**:_Monday to Friday 9 am to 5 pm _

**Contract Type**:_12 month Fixed-term contract _
- As Patient Experience Coordinator you will work with members of the Hospital Management Team to review patient experience data obtained through patient surveys and other patient experience activities, prepare patient experience reports and facilitate patient engagement events. _
- You will advise and support colleagues to deliver our Patient Experience & Engagement Framework, promoting a culture of learning and continuous quality improvement and enable teams to demonstrate patient engagement and experience outcomes to evidence great care. _
- In addition, you will work closely with the Patient Experience Manager to provide an initial point of contact for patients who wish to raise compliments, concerns or complaints and provide support to the Patient Experience Manager, Hospital Director and Director of Clinical Services to ensure complaints are managed responsively and in accordance with Spire Healthcare’s complaints policy. _

**Who we're looking for**
- Experience of working in a customer focussed environment and delivering exceptional customer service, preferably within the healthcare sector
- Previous experience of analysing customer experience data to identify and deliver service or quality improvement initiatives, preferably within the healthcare sector
- Track record of delivering successful events to engage with customers and ensure the customer voice is central to any service or quality improvement initiatives, preferably within the healthcare sector
- Previous experience of managing customer concerns and complaints, preferably within the healthcare sector
- Excellent IT skills and competent in the use of Microsoft Office packages, in particular PowerPoint, Word and Excel
- Excellent written and verbal communication skills
- Sound analytical skills with the ability to make complex information easy to understand

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Free On-Site Gym
- Save an average of £50 per month with our free onsite car park
- We commit to our employee’s well-being through work life balance, on-going development, support and reward

**Our Values**

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.



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