Patient Services Coordinator

3 months ago

Manchester, United Kingdom Diagnostic Healthcare Ltd Full time

Are you a detail-oriented individual with exceptional organizational skills? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? If so, Diagnostic Healthcare has an exciting opportunity for you to join our team as a Patient Services Coordinator.

As a Patient Services Coordinator, you will play a crucial role in ensuring the smooth operation of our patient services department. Your responsibilities will include scheduling patient appointments, managing referrals, and providing administrative support. You will be an integral part of our team, contributing to the delivery of high-quality healthcare services.
- While previous customer-facing or administrative experience would be fantastic (Healthcare industry experience would be an added bonus) full training will be provided to ensure you feel confident and fully capable in your new role_

**About Diagnostic Healthcare**:
Established in 2004, Diagnostic Healthcare is a trusted provider of medical diagnostic imaging services. From MRI, Ultrasound, and CT to X-ray and CBCT, we deliver over 300,000 scan appointments annually across 75 locations, serving both NHS and private patients. We offer a diverse range of imaging modalities and the opportunity to work with cutting-edge equipment as we continuously invest in our imaging fleet and static locations.

**Responsibilities**:

- Efficiently triaging referrals and managing NHS inboxes.
- Accurately entering and maintaining patient information in the computer system.
- Coordinating clinic appointments, including sending lists to surgeries.
- Providing timely reports to referrers within established timeframes.
- Conducting daily audits of upcoming clinics and making reminder calls.
- Handling patient inquiries, including the distribution of preparation instructions.
- Managing the communication of reports and images through various systems.
- Conducting a weekly review of the previous week's activities to prepare for month-end procedures.
- Handling urgent reports and maintaining clinical team liaison, including RAD reviews.
- Preparing lists and notes for all clinics and ensuring completion of associated paperwork.
- Fulfilling any additional duties as requested by the Patient Services Manager.

**Requirements**:

- Strong organizational skills with the ability to efficiently manage a busy workload.
- Excellent communication skills, both written and verbal.
- A professional and friendly demeanour with the ability to remain calm under pressure.
- Team-player mentality and flexibility in approach to work.
- Exceptional attention to detail and concentration.

**Benefits**:

- Competitive annual salary
- Enhanced annual leave (25 days plus bank holidays pro rata)
- Buying additional leave (optional)
- Free on-site parking
- Life assurance
- NHS top-up scheme
- Company pension scheme
- Bi-annual company events
- Discounts and offers
- Cycle to work scheme

**Assessment Methods**:
Telephone Screening, Face to Face Interview.

**Visa Sponsorship**

**Pre-Employment Checks**:
At Diagnostic Healthcare Ltd, our core values of Respect, Care, Professionalism, Safety, and Excellence guide us in providing exceptional healthcare services to our patients. To ensure the well-being of our patients and maintain the quality of our services, we have established a thorough pre-employment screening process.

**Criminal Record Check**:A criminal record check will be conducted to ensure that individuals with certain convictions are not placed in positions that could compromise patient safety and trust.

We understand the importance of confidentiality, and all personal data obtained during the pre-employment checks will be handled with the utmost care and in compliance with applicable data protection laws.

**Equal Opportunity Statement**:
At Diagnostic Healthcare Ltd, we are committed to fostering an inclusive and diverse workplace where every individual is treated with respect and fairness. We believe that diversity enriches our organisation, enhances our performance, and drives innovation in the healthcare industry.

We do not discriminate against any employee or applicant for employment based on age, disability, gender identity or expression, marital status, race, religion, sexual orientation, or any other legally protected characteristic. All employment decisions are made solely on the basis of qualifications, skills, and merit.

Our dedication to equal opportunity is not limited to our workforce; it extends to the services we provide to our patients and clients. We strive to create an environment that reflects the diverse communities we serve, ensuring that our healthcare services are accessible and cater to the unique needs of every individual.

We are firmly committed to promoting equal opportunities for career growth and professional development. We provide a supportive and nurturing environment that allows all team members to reach their full potential and contribute meaningfully to our missio

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