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Patient Services Administrator

2 months ago

Manchester, United Kingdom Diagnostic Healthcare Ltd Full time

Job Overview

Are you an organized and meticulous individual with a passion for delivering outstanding customer support? If you excel in dynamic settings and are eager to contribute to a healthcare team, Diagnostic Healthcare Ltd has a rewarding position for you as a Patient Services Administrator.

In the role of Patient Services Administrator, you will be essential in facilitating the efficient functioning of our patient services division. Your tasks will encompass coordinating patient appointments, overseeing referrals, and providing essential administrative assistance. You will be a vital member of our team, aiding in the provision of top-notch healthcare services.

While having prior experience in customer service or administrative roles is advantageous (experience in the healthcare sector is a plus), comprehensive training will be provided to ensure you feel equipped and confident in your new position.

Key Responsibilities

  • Deliver effective, efficient, and timely administrative support as required by the position.
  • Understand the inclusions and exclusions for each Clinical Commissioning Group (CCG) area, appropriately appointing or rejecting patients.
  • Schedule patient appointments and communicate with patients via letter and/or phone.
  • Provide reports to referrers within agreed timelines.
  • Participate in the telephone rota.
  • Offer general office management and support.
  • Maintain a positive and welcoming demeanor towards patients.

About Diagnostic Healthcare Ltd

Founded in 2004, Diagnostic Healthcare Ltd is a reputable provider of medical diagnostic imaging services. We conduct over 300,000 scan appointments annually across numerous locations, catering to both NHS and private patients. Our diverse range of imaging modalities and commitment to investing in advanced equipment ensure that we remain at the forefront of the industry.

Job Duties

As an integral member of the patient services team, your general duties will include:

  • Triage of referrals.
  • Management of NHS inboxes.
  • Inputting patient information into the computer system as necessary.
  • Ensuring prompt and accurate registration of new patients in the system.
  • Coordinating clinic bookings and sending clinic lists to relevant surgeries.
  • Reporting tasks.
  • Conducting daily audits of the upcoming clinic and making reminder calls.
  • Addressing inquiries and telephone calls, including preparation instructions.
  • Communicating reports/images through various systems.
  • Reviewing the previous week weekly to prepare for month-end activities.

Professional Competencies:

  • Ability to prioritize and manage a substantial workload.
  • General understanding of office procedures and policies.
  • Proficient in filing both alphabetically and numerically.
  • Competent in using Microsoft Office applications, including Outlook, Word, and Excel.
  • Familiarity with spreadsheet and email applications.
  • Knowledge of regulations pertaining to medical documentation.

Personal Attributes:

  • Maintain a professional appearance and demeanor at all times.
  • Strong team player.
  • Flexible approach to work responsibilities.
  • Ability to remain calm under pressure.
  • Non-judgmental attitude.
  • Commitment to confidentiality at all times.
  • Excellent concentration and focus.

Qualifications:

Essential:

  • GCSEs.