Patient Appointment Coordinator
3 weeks ago
Job Overview
Part-time Opportunity as a Patient Appointment Coordinator (1 x 28 hours position)
An exciting opportunity has emerged for a Patient Appointment Coordinator to join the Imaging Directorate, delivering a thorough, efficient, and effective service for the Appointment Scheduling Team. This role will encompass the organization of appointments while ensuring that local and national waiting time objectives are met, as well as addressing any inquiries, either over the phone or in person, with courtesy and professionalism.
The position involves reaching out to patients and arranging appointments, handling inquiries in a polite and professional manner.
Candidates should possess outstanding communication skills and a compassionate, positive demeanor. Reliability and adaptability are crucial for this role.
This position presents an excellent opportunity for individuals seeking to gain experience in a healthcare setting while assisting patients.
The ideal candidate must demonstrate exceptional communication abilities, flexibility, and dependability to contribute to the provision of a high-quality service to all users. This may also involve occasional weekend shifts.
Key Responsibilities
Patient Appointment Coordinator
The primary responsibilities of this role include organizing appointments, communicating with patients, and monitoring the waiting list.
Strong communication skills, flexibility, and reliability are essential to ensure the delivery of a top-tier service to all users. This role may require occasional weekend work and could involve responsibilities across various sites.
About Us
University Hospitals of North Midlands NHS Trust is one of the largest and most advanced healthcare providers in the country. We are dedicated to serving a diverse population and are recognized for our facilities, education, and research initiatives. We are the specialist center for major trauma in the North Midlands and North Wales.
Every employee plays a vital role at UHNM, and we take pride in our extensive development programs designed to help everyone reach their full potential.
UHNM fosters a culture of inclusion, providing equal opportunities for career advancement that are fair and transparent. We are committed to being a diverse and inclusive employer, creating an environment where all staff feel valued and respected. In return, we expect all employees to uphold the values co-created by our staff, patients, and caregivers, which unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we understand that investing in, supporting, and developing our staff directly impacts the quality of care we provide. Our employees are as important as our patients and the communities we serve.
Job Responsibilities
For further information regarding this vacancy, please refer to the attached Job Description and Person Specification or reach out to the Hiring Manager.
Person Specification
Qualifications
Essential
- Minimum of 2 GCSEs / O levels (grades A - C) in Maths & English or equivalent experience
- Proficient IT skills
Desirable
- NVQ Level 3 in administration / clerical / customer service related area
- ECDL / other IT qualification
- Experience using CRIS
Experience
Essential
- Familiarity with computerized systems and proficiency in Microsoft Office
- Experience handling confidential/sensitive information
- At least one year of experience interacting with patients/public/customers, either face-to-face or via telephone, on a daily basis.
- At least one year of experience working in the NHS or other complex organizations
Desirable
- Experience in an appointment booking environment
- Experience managing waiting lists and targets
- Experience working within the NHS
Skills and Knowledge
Essential
- Excellent literacy and numeracy skills
- Strong communication abilities
- Capability to adhere to defined protocols and seek guidance when necessary
Desirable
- Data inputting skills
Aptitudes
Essential
- Ability to work under pressure and meet tight deadlines while adhering to protocols
- Excellent interpersonal skills and telephone etiquette
- Ability to switch between tasks efficiently
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