Appointment Scheduler
1 month ago
Part time position as an Appointment Scheduler (1 x 28 hours post)
An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate, providing a comprehensive, efficient and effective service for the Appointment Scheduling Team. The post will include the scheduling of appointments ensuring that local and national waiting time targets are achieved and to deal with any enquiries, over the phone or face to face, in a courteous and professional manner.
The post will involve contacting patients and scheduling appointments, dealing any enquiries over the phone or face to face, in a courteous and professional manner.
You will have excellent communication skills, a caring positive attitude. Reliability and flexibility are essential to the role.
This post offers an excellent opportunity for individuals wishing to gain experience in the hospital helping patients.
The successful candidate must be able to demonstrate excellent communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will also include occasional weekend working.
Main duties of the jobAppointment Scheduler
The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list.
Communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will include occasional weekend working and may be required to work across the UHNM sites.
Detailed job description and main responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager details of which can be found on the job posting on the UHNM page.
Person specificationQualifications
Essential criteria
- Minimum of 2 GCSEs / O levels (bands A – C) Maths & English or equivalent experience
- IT skills
Desirable criteria
- NVQ Level 3 in admin / clerical / customer service related area
- ECDL / other IT qualification
- Experience in using CRIS
Experience
Essential criteria
- Computerised systems with the ability to use the Microsoft package
- Handling confidential/sensitive information
- Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
- Minimum of one year's experience of working in the NHS or other complex organisations
Desirable criteria
- Experience of working in an appointment booking environment
- Experience in dealing with waiting lists and targets
- Experience of working in the NHS
Skills and Knowledge
Essential criteria
- Excellent standard of literacy and numeracy
- Excellent communication skills
- Ability to work to defined protocols and seek advice where appropriate
Desirable criteria
- Data Inputting
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