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Endoscopy Appointment Coordination Specialist

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Position Overview

This is a newly established hybrid position that merges responsibilities of both reception and appointment coordination, enhancing flexibility within the Endoscopy Department to better support the booking and reception teams.

The role requires a warm welcome for patients, caregivers, family members, visitors, and healthcare professionals entering the Endoscopy Department, ensuring a courteous and professional atmosphere while maintaining a patient-centered focus.

Additionally, the position is responsible for overseeing the patient journey from the initial receipt of referral letters to the appointment in the clinic and any necessary follow-up visits. This includes utilizing various Trust systems such as Choose and Book, iPortal, Careflow, Unisoft/Endobase, and others to ensure a seamless experience for patients while ensuring accurate and safe data collection.

Key Responsibilities

The successful candidate will perform clerical tasks, which involve providing and receiving routine information that may require tact or persuasive communication skills. This includes interacting with patients and staff regarding appointments or other inquiries as necessary. The role also entails communicating with patients and their families who are calling to update personal information or to modify or cancel appointments.

About Our Organization

University Hospitals of North Midlands NHS Trust is recognized as one of the largest and most advanced healthcare facilities in the UK. Serving approximately three million individuals, we are highly esteemed for our state-of-the-art facilities, educational programs, and research initiatives.

With around 1,450 inpatient beds across two locations, our dedicated workforce of 11,000 provides emergency care, planned surgeries, and medical services from Royal Stoke University Hospital and County Hospital in Stafford.

As the designated center for major trauma in the North Midlands and North Wales, we have developed a comprehensive range of professional development opportunities to ensure that all staff can reach their full potential. Our aim is to establish a world-class environment where patients receive exceptional care and where the best professionals come to learn, work, and conduct research.

We prioritize the health and well-being of our staff, offering a variety of options to support a healthy work-life balance, including full-time, part-time, and bank positions. We are committed to providing flexible working arrangements whenever possible, tailored to the role and service needs, allowing candidates to express their preferences upon application.

Job Responsibilities

For further details regarding this vacancy, please refer to the attached Job Description and Person Specification or reach out to the Hiring Manager.

Candidate Profile

Required Experience

  • Proven ability to work independently in a fast-paced environment.
  • Strong teamwork skills.
  • Proficiency in Microsoft Word and Excel.

Preferred Qualifications

  • Experience in a patient-facing role.

Educational Background

Required

  • GCSEs in Maths and English at grade C or above, or equivalent qualifications.

Preferred

  • NVQ in customer service or administration, or currently pursuing this qualification.