Patient Services Coordinator
2 months ago
About Tean Surgery
Tean Surgery is a GP surgery based across two sites in Tean and Blythe Bridge, serving a patient list of approximately 6,900 individuals. Our practice is part of the Moorlands Rural PCN group and is committed to providing high-quality patient care.
Job Summary
We are seeking a skilled and enthusiastic Patient Services Coordinator to join our welcoming team. As a key member of our administration/reception team, you will play a vital role in ensuring the smooth operation of our practice.
Main Responsibilities
- Front Desk Operations
- Greet and direct patients and visitors in a professional and courteous manner.
- Manage appointments, including scheduling and rescheduling as needed.
- Handle incoming correspondence, including letters and forms.
- Process patient registrations and updates.
- Telephone and Communication
- Respond to patient inquiries and provide information as needed.
- Make outbound calls to patients and healthcare providers.
- Order ambulances and other emergency services as required.
- Administrative Tasks
- Perform data entry and data allocation tasks as needed.
- Scanning and filing of patient records.
- Assist with the maintenance of accurate and up-to-date patient records.
- General Duties
- Perform opening and closing duties, including securing the premises.
- Maintain a clean and organized reception area.
- Assist with other administrative tasks as needed.
Requirements
- GCSEs or equivalent in Maths and English Grade C/4 or above.
- Excellent communication and interpersonal skills.
- Strong IT skills, including proficiency in EMIS or equivalent clinical systems.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Good team player with a proactive and methodical approach to tasks.
Working Arrangements
This is a part-time position, working 27 hours per week over 3 days. Working hours are between 8am and 6pm, Monday to Friday. The successful candidate will be required to work flexible hours as needed.
Confidentiality and Data Protection
The post-holder will be required to maintain confidentiality and adhere to data protection policies at all times.
Health and Safety
The post-holder will be required to contribute to the promotion of health, safety, and security within the practice.
Personal and Professional Development
The post-holder will be required to participate in training and development opportunities to enhance their skills and knowledge.
Quality and Communication
The post-holder will be required to contribute to the effectiveness of the team by reflecting on their own and team activities and making suggestions for improvement.
Language Code
en-US
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