Patient Services Coordinator

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom Tean Surgery Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at Tean Surgery. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Main Responsibilities
  • Greet and direct patients and visitors, ensuring a warm and welcoming experience.
  • Manage appointments, including scheduling, rescheduling, and cancellations.
  • Process patient information, including registration, updates, and correspondence.
  • Handle general inquiries, provide information, and resolve issues in a professional and courteous manner.
  • Collaborate with healthcare professionals to ensure seamless patient care and communication.
  • Perform administrative tasks, including data entry, filing, and record-keeping.
  • Maintain accurate and up-to-date patient records, adhering to confidentiality and data protection policies.
  • Provide support for special projects and initiatives, as needed.
Requirements
  • GCSEs or equivalent in Maths and English, Grade C/4 or above.
  • Excellent communication and interpersonal skills.
  • Strong IT skills, including proficiency in EMIS or equivalent clinical systems.
  • Good level of literacy and numeracy.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Proactive and methodical approach to tasks.
  • Good team player with a positive attitude.
  • Ability to remain calm under pressure and work flexible hours as required.
What We Offer

Tean Surgery offers a supportive and dynamic work environment, with opportunities for professional growth and development. We are committed to providing exceptional patient care and are seeking a dedicated and enthusiastic individual to join our team.



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