Patient Services Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at Tean Surgery. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our doctors and nurses.
Key Responsibilities:- Greet and direct patients and visitors, ensuring a warm and welcoming experience.
- Make appointments and issue appointment cards, ensuring accurate and timely scheduling.
- Accept and process patient correspondence, including letters and forms.
- Handle general patient inquiries and provide information on surgery procedures.
- Register new patients, temporary residents, and emergency patients, ensuring accurate and secure data entry.
- Manage telephone calls, including making appointments and contacting patients for test results.
- Order ambulances and take messages, ensuring timely and effective communication.
- Perform data entry and data allocation, ensuring accurate and up-to-date patient records.
- Scan information into patient records and maintain accurate and secure data.
- Act as a chaperone as needed, ensuring patient comfort and dignity.
- Perform opening and closing duties, including securing the premises and checking the heating system.
- GCSEs or equivalent in Maths and English, Grade C/4 or above.
- Excellent communication and interpersonal skills.
- Strong IT skills, including proficiency in EMIS or equivalent clinical systems.
- Good level of literacy and numeracy.
- Ability to work to high standards in administration.
- Proactive and methodical approach to tasks.
- Good team player with ability to remain calm under pressure.
- Ability to work flexible hours as requested.
Tean Surgery is a GP practice based across two sites in Tean and Blythe Bridge. We have a strong and well-established administration team, and we are committed to providing exceptional patient care and service.
We offer a supportive and collaborative working environment, with opportunities for professional development and growth. If you are a motivated and organized individual with a passion for patient care, we encourage you to apply for this exciting opportunity.
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