Service Lead
7 days ago
We are seeking a highly skilled and experienced Service Lead to join our team at Caridon Group. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.
Key Responsibilities- Client Relationship Management
- Build positive relationships with clients and ensure the delivery of personalized housing plans.
- Collaborate with clients to identify and address their needs and goals.
- Team Leadership
- Supervise and support Housing Support Officers in their daily tasks and responsibilities.
- Provide guidance and coaching to ensure the team meets its performance targets.
- Service Delivery
- Oversee the day-to-day running of our supported housing service.
- Monitor and improve service delivery to ensure it meets our high standards.
- Communication and Collaboration
- Communicate effectively with clients, colleagues, and external stakeholders.
- Build relationships with referral sources and partner organizations to access support services.
- Reporting and Administration
- Prepare and submit reports on service delivery and performance.
- Maintain accurate records and update internal systems as required.
- Experience
- At least two years' experience in managing a small team.
- Demonstration of leadership and management skills.
- Skills and Competencies
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and prioritize tasks effectively.
- Knowledge of housing-related laws and regulations.
- Computer literacy and proficiency in Microsoft Office.
- Personal Qualities
- Self-motivated and able to work independently.
- Ability to provide a non-judgmental and professional service to clients.
- Knowledge of Health and Safety legislation and basic first aid.
- Generous Leave Entitlement
- 25 days of annual leave.
- 8 days of bank holidays.
- Health and Well-being
- 5 days of sick leave.
- Life cover for added security.
- Employee Wellness
- Health Shield cash back plan for comprehensive health coverage.
- Pension Plan
- 3% employee contribution and 5% employer contribution for a secure financial future.
- Financial Incentives
- Refer a friend and receive £200 after they complete probation.
- Celebratory Events
- Participate in Christmas events for a joyous workplace.
- Engage in team-building events to strengthen team bonds.
- Long-Term Service Recognition
- Additional day of annual leave after 3 years of service.
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Brent, Greater London, United Kingdom Caridon Group Full timeAbout the RoleWe are seeking an experienced Service Lead to join our team at Caridon Group. As a key member of our housing support team, you will play a vital role in ensuring the smooth operation of our supported housing service.Key ResponsibilitiesClient RelationshipsBuild and maintain positive relationships with clients, ensuring their needs are met and...
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Brent, Greater London, United Kingdom Caridon Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Lead to join our team at Caridon Group. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.Key ResponsibilitiesClient Relationship Management: Build positive relationships with clients and ensure the...
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