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Service Director
2 months ago
Job Title: Senior Service Manager
Job Type: Full-time
Company: Westone Recruitment
About the Role:
We are seeking an experienced Senior Service Manager to join our team at a prestigious boutique hotel in London. As a Senior Service Manager, you will be responsible for providing exceptional guest service and leading a team of waiters to deliver outstanding service standards.
Key Responsibilities:
- Oversee a team of waiters to ensure prompt and professional service delivery
- Handle customer complaints and resolve issues in a timely and professional manner
- Ensure compliance with licensing laws and health and safety legislation
- Train and develop the team to improve service standards
- Promote good team spirit and build strong relationships with team members and guests
- Control accurate billing and manage cash handling procedures
Requirements:
- Eligibility to work in the UK or a valid work permit
- Previous experience in a similar role, preferably in a high-end hospitality setting
- Excellent communication and leadership skills
- Ability to work well under pressure and manage multiple tasks
What We Offer:
A competitive salary up to £41,500 per year, including a basic annual salary of £34,728 plus service charge between £4K and £7K per year. A 45-hour working week and opportunities for career development and growth.
